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Skypro Technologies
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Desktop Support Engineer - Field

Desktop Support Engineer - Field

Skypro Technologies

0 - 2 years

|

1 - 2 Lacs

hyderabad chennai bengaluru

Posted:5 hours ago| Platform:

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Skills Required

troubleshooting for desktops outlook lan laptops and printers in terms of hardware and configuration issues of assigned branches ensure timely resolution of escalated support requests desktop passbook kiosk technical support it support printers

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook, and printers in terms of hardware and configuration issues of assigned branches
Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction.
Collaborate with other IT teams to resolve complex technical issues.
Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
Periodic business user connect & tracking of actionable.
Physical Asset verification.
OS Installation & Upgradation.

Preferred candidate profile

Strong knowledge of desktop and laptop hardware, OS, and network troubleshooting.
Hands-on experience with LAN technologies, switches, printers, and Microsoft Outlook.
Familiarity with IT ticketing tools and SLA-based support environments.
Good understanding of IT security practices and compliance requirements.
Excellent communication, customer-facing, and coordination skills.
Ability to work independently across multiple branch locations and manage priorities effectively.
Certifications such as
A+, N+, CCNA, or MCP
will be an added advantage.

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