The role involves providing support to the end-points of marquee customers, either onsite or remotely. The AMC services cater to customers of various sizes, thus requiring the ability to multitask effectively. The ideal candidate should have experience in managing customers with employee strength ranging from 500 to 2000+. Proficiency in Windows, Mac, and Linux operating systems is essential. The candidate should be adept at troubleshooting issues with desktops and laptops. Additionally, familiarity with ticketing tools is necessary for this role. Graftronics is a National System Integrator that collaborates with CIOs, CISOs, and IT Teams to drive business transformation. The company specializes in Cloud Computing, Networking, Storage, and Security technologies.,
Role & responsibilities Roles and Responsibilities Hands-on experience implementing, administering and troubleshooting System, network devices: Knowledge of MS. Windows Server 2008/2012/2016/2019/2022 With Knowledge of Creating Active directory, DNS, DHCP, GPO, VMWARE, Hyper-V with Advance configuration. Experience of all kinds of VPN setup, troubleshooting, licensing, etc Knowledge of O365 / SharePoint / Azure / AWS Knowledge of Firewall & Endpoint Security (Sophos / Fortinet / Symantec / Seqrite / Forcepoint ) # Configuration of LAN and WAN Ports # User Base, MAC Base, IP Base Web and Application filter group and Policy creation # Setting up IPSEC, SSL, PPTP,, L2TP VPN. # Troubleshooting Firewall Policies # Managing firewall logs and reports Knowledge for VPN : IPSEC, SSL,L2TP,PPTP Tunnels Backup Solution : On Premise and Cloud . (Dell Emc / Hpe / Synology / Acronis / Azure) # Knowledge of Cloud and On premise backup # Types of Backup Incremental, Differential and Full Backup # Restoring Image, Bare Metal and file level backup # Raid Configuration and Installation for Storage Products Knowledge of hardware and Software troubleshooting of HP, Dell and IBM Servers knowledge for Controller based AP/Router Knowledge for Configuring L3 SWitches. Key Skills Hands-on experience implementing, administering and troubleshooting System, network devices: Install, configure, and maintain Windows servers, file and print servers, DNS servers, anti-virus. Maintain, repair, and troubleshoot desktop hardware and software packages and Identify, researches, and resolve technical problems. Experience with data network configuration and security including switches, Windows firewalls, anti-virus, Active Directory, DNS, routing, distributed authentication. Hands-on experience in technical concepts like DHCP, DNS, LAN, Drivers, Imaging. Define network security best practice policies for both corporate and production environments. Implement, and maintain network security policy, standards, and procedures. Good in handling e-mails & conversation with End users and customers. Added Advantage of having knowledge on Network & Server devices i.e. Hpe / Lenovo Servers Basic Linux Administration / SOPHOS Firewall & Endpoint / Acronis Cloud Backup / AWS / AZURE
Role & responsibilities Troubleshoot hardware (Desktops, Laptops, Printers), software, and networking issues. Install, configure & troubleshoot Windows/Linux OS , patch management, and system recovery. Expertise in MS Outlook (20072016), Office 365, PST backups , and data recovery. Configure & support desktops, laptops, thin clients , and domain connectivity (TCP/IP). Manage Active Directory, Group Policies, Additional Domain Controllers , and Windows Servers (2008R2–2019). Handle OS boot issues, Windows Registry, patching, file & print services . Install, configure & monitor antivirus solutions (Sophos, CrowdStrike, Symantec, McAfee, Kaspersky). Setup & manage RAID servers, NAS, cloud backup solutions , and Wi-Fi devices. Basic knowledge of firewalls (Sophos, FortiGate, SonicWALL) and networking (switches, crimping, testing). Deliver professional support, guide users on applications/peripherals, with strong problem-solving & multitasking skills. Preferred candidate profile Minimum 4+ years of IT support/administration experience . Strong skills in Windows/Linux OS, MS Outlook & Office 365 . Hands-on experience with Active Directory, Windows Server, and backup solutions . Knowledge of antivirus solutions, networking, and basic firewall management . Good communication skills in English, Hindi & Marathi . Professional, client-focused, and strong in problem-solving & multitasking .