About the job: As an Account Manager at Winning Edge, you won't just drive sales you'll build partnerships that matter. Your role will blend business development, client engagement, and talent consulting in a fast-paced, impact-driven environment. Key responsibilities: 1. Client Acquisition & Relationship Building Identify and pursue new business opportunities across sectors Build deep, trust-based relationships with HR leaders and business heads Craft customized talent solutions that align with client goals 2. Account Management & Growth Own and nurture key accounts, ensuring consistent delivery and satisfaction Upsell and cross-sell services based on client needs and evolving market trends Act as a strategic advisor, not just a recruiter 3. Pipeline & Performance Management Own the end-to-end client lifecycle from first connect to closure Track metrics like deal pipeline, client conversion, and revenue contribution Collaborate with delivery and research teams for seamless execution 4. Tech-Enabled Selling Leverage AI tools, data insights, and recruitment tech to enhance efficiency Stay updated on trends in talent intelligence and hiring strategies 5. Market Mapping & Storytelling Build compelling pitches and talent narratives to win mandates Translate industry insights into actionable strategies for clients 6. Team Collaboration & Culture Work cross-functionally with search consultants and leadership Bring energy, empathy, and ideas to our high-trust, high-performance culture Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,80,000 - 4,40,000 /year Experience: 1 year(s) Deadline: 2025-05-30 23:59:59 Other perks: 5 days a week Skills required: Networking, Sales Support, Business Development, Marketing and Stakeholder Management Other Requirements: WFO – someone who’s excited to work from our Gurgaon office because we believe magic happens when passionate people sit around the same table About Company: Winning Edge India is a decade old executive search firm specializing in mid-senior levels hiring for engineering, BFSI, healthcare, automotive, manufacturing, chemicals industry verticals. As an extended arm, we also provide training programs and resume making services.

Responsibilities: * Lead architectural design initiatives for pharma clients. * Drive innovation through modern architecture principles. * Hands on experience on enterprise architecture, either on AI / Data / Cloud / DevOps

Desired Skills Bachelor's Degree or equivalent in Information Technology or related field 10+ years work experiences including Information Technology experience in multiple technical areas and roles/ Deep technical expertise across different business areas and technologies infrastructure, application domain and engineering Hands on expertise with Cloud Strategy (AWS/Azure), Distributed systems and saas applications, Data Platforms & Analytics OR AI&ML, Infor DevOps Strong written and verbal communications skills, with the proven ability to develop audience appropriate communications across both business and technical domains. Ability to work autonomously in ambiguous situations. Proven track record of delivering complex programs. Proven track record on delivering a technical/architectural roadmap and implementation. Validated skills of strong learning agility and relationship building to inspire change using leading Tech. Ability to influence change at all levels up to and including AVP (M4) and IO (M5) level. Customer focused and accustomed to ensuring services are designed to meet external customer needs. Experiences working across company ensuring alignment and buy- in. Experience in developing architectural direction and gaining alignment with various architectural teams depending on functional scope. Experience with portfolio management and formal project management methodologies, agile frameworks (including Scrum, Kanban, SAFe, etc.) and solid understanding of associated practices and tools. A high level of intellectual curiosity, external perspective, strong learning agility and innovation interest. Operating with a product first mindset. Deep understanding of privacy regulations about Information technology and security. Position located in Bengaluru, India working in a hybrid model.

Co-create transformation roadmaps identify process gaps, design innovative solutions lead client innovation talks, support delivery enable adoption, drive tech improvements foster a culture of continuous problem-solving and growth. Provident fund Annual bonus

Responsibilities: * Lead digital transformation initiatives within BPO operations * Drive business transformations through Six Sigma methodology - Process Re engeeniring and Gen AI experience. RPA and process improvement. Black Belt Certified.

Key Responsibilities : Own and drive P&L for business operations Lead large-scale, high-performance delivery teams Align operations with strategic business goals and growth plans Optimize resource allocation and delivery processes Collaborate with cross-functional teams including Sales and Marketing Ensure client satisfaction, compliance, and operational excellence Contribute to innovation and best practice adoption across programs Preferred Profile: Strong background in BPO/Contact Centre operations Proven leadership in managing large teams and global clients Experience in the Telecom domain is preferred Excellent client engagement, stakeholder management, and analytical skills If this opportunity aligns with your background, or if you know someone who may be a great fit, please share the resume. Contact: ujjainee@winningedge.life

Responsibilities: * Collaborate with cross-functional teams on process improvements * Ensure customer satisfaction through timely resolutions * Lead technical support delivery operations * Manage voice & device support team

We're Hiring: Consultant Digital Transformation (AD/ Manager Digital Transformation / Client Success Business Consulting) Locations: Malad (Mumbai) & Kolkata Mode: Work from Office (5 Days a Week) Industry: BPO / ITES About the Role: Join our high-impact Transformation Team as a Consultant where you'll lead digital excellence initiatives across Contact Centers and CX operations. Were seeking professionals experienced in Lean Six Sigma, GenAI, and automation to drive strategic, end-to-end transformation. Key Responsibilities: Co-create transformation roadmaps with clients Perform detailed process discovery & customer journey mapping Identify transformation opportunities across people, processes, and technology Design automation-led solutions and manage implementation Collaborate with delivery, sales, and IT teams Lead client discussions, reviews, and due diligence Promote continuous improvement through training & knowledge sharing Evaluate and refine existing technology offerings Requirements: 5+ years of total experience with a minimum of 3 years in Digital Transformation Green Belt certification is a must; Black Belt preferred Strong grasp of DMAIC methodology & tools like MS Visio Hands-on experience with GenAI, Agentic AI, Knowledge/Conversational AI bots In-depth understanding of RPA, Lean Six Sigma, and CX transformation Proven client engagement and stakeholder management skills Interested? Send your resume to: priyanka@winningedge.life

Role: Delivery Leader Operations (Technical Support ) Location: Hyderabad (5 Days WFO | General Shift) Project: Indian Geography | For a leading OEM- Origin Equipment Manufacturer Key Requirements: Contact Center experience B2C Voice Process exposure Domestic Tech Support background Strong device & application support (laptops, printers, MS Office, etc.) Multi-level troubleshooting experience Managing 300+ FTEs (currently around 200+) Strong client-facing experience PROFILE & EXPERIENCE 12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations. Experience of working with Technical clients (domain / industry / customer) with expertise in Technical Support will be preferred Candidate to have some prior experience in managing tech businesses. Proven track record in leading and motivating large teams, with the ability to attract and nurture talent. Demonstrated success in exceeding performance metrics and contractual obligations. Experience in building relationships within a matrix-driven organization Strong client-facing communication and negotiation skills Analytical acumen to streamline complex processes. MBA/ PG Degree would be an advantage.

Responsibilities: * Manage technical support delivery operations * Ensure timely resolution of customer issues * Lead voice & Device / application support teams * Collaborate with stakeholders on process improvements

Preferred Profile Strong background in BPO/Contact Centre operations Proven leadership in managing large teams and global clients Experience in the Telecom domain preferred Excellent client engagement, stakeholder management, and analytical skills

Responsibilities: * Lead digital transformations using Six Sigma Black methodology. * Drive business & process transformations with expertise in Gen AI, RPA. * Collaborate with clients on strategy development & execution.

Lead T&Q strategy, drive quality & learning initiatives, ensure audit readiness, and mentor teams. 1 0 to 20 yrs in BPO/customer service Six Sigma certification Strong stakeholder skills, and hands-on with Excel, PPT & reporting.

Identify and solve process & tech gaps; Lead transformation discussions in pre-sales & client forums; Implement digital solutions and track performance impact; Promote structured problem-solving via training; Contribute to solution backlogs and POCs

About the Role: Company is seeking a dynamic and visionary leader to head our customer service operations for their subscription-based Water as a Service (WaaS) model. You'll play a pivotal role in ensuring high customer satisfaction, reduced churn, and smooth operational delivery across the country. Key Responsibilities: Develop and execute national service strategy aligned with business goals. Drive customer satisfaction, engagement, and retention initiatives. Monitor SLAs, KPIs, and optimize service workflows. Collaborate with Product, R&D, Sales, IT, and Marketing teams to ensure seamless customer journeys. Use data and analytics to identify trends and inform decision-making. Lead and develop a high-performing service team (5 direct reportees). Guide team members on core values, performance, and growth. What we are Looking For: Strong leadership with experience managing large service teams. Hands-on knowledge of CRM/service management tools (e.g., Salesforce, Zendesk). Excellent problem-solving, decision-making, and stakeholder management skills. Strong grip on customer experience metrics like NPS, LTV, churn rate. Strategic thinking with a customer-centric and analytical mindset. Qualifications: Preferred: MBA in Operations, Marketing, or Project Management. Experience: 15+ years total Apply Now If you're ready to elevate the service experience of thousands of customers across India, click Apply or send your CV to priyanka@winningedge.life

Responsibilities: * Manage client relationships & stakeholders globally * Lead telecom strategy development * Ensure customer satisfaction through proactive support * Collaborate with international teams on project delivery Annual bonus

Identify and solve process & tech gaps Lead transformation discussions in pre-sales & client forums Implement digital solutions and track performance impact Promote structured problem-solving via training Contribute to solution backlogs and POCs