Service Coordinator

Overview

• Effectively manage and coordinate service activities to meet customer needs and expectations.
• Collaborates with internal teams such as sales, operations, and technical departments, to ensure smooth coordination and execution of service orders.

Job Responsibilities and Essential Duties

• Strategic Planning
• Receive calls from the customer.
• Schedule all Repair, Maintenance, Validation and Installation jobs.
• Schedule FSE on a daily basis (have to be aware where the FSE is at all times)
• Ensuring the equipment data base is updated at creation of jobs (once off)
• Creating all jobs in SAP (Reactive) (Maintenance jobs are populated via maintenance plans)
• (Installation jobs via a sales order)
• Daily hours recon for FSE’s
• Daily and constant follow up with FSE’s on their open jobs
• Maintaining and updating the Work In Progress jobs
• Quotations on open jobs if required.
• Liaising with customers if return visits are required and advising the customer the ETA of the parts ie updating the customer with relevant update for open jobs
• Checking Oxando connector (3 times a day) and clearing errors
• Assisting customers with any queries with regards to any jobs
• ZSH/RSH collaboration with regard to the FSE’s and/or any customer issues
• Responding to customer emails/queries in a timely manner
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Minimum Requirements

• Minimum bachelor’s degree
• Excellent knowledge of MS office Tools & SAP
• Technical Knowledge is preferable.
• Be knowledgeable of current risk management standards, Compliance, principles and frameworks.
• Minimum 0 – 3 years work experience

Required Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills
• Adaptability and Flexibility
• Time Management
• Customer Service Orientation
• Teamwork and Collaboration
• Organizational skills