Service Coordinator

Job Title - Service Coordinator

Experience - 3-5 years of experience in handling OEM/Dealer business, preferably in water purification or a related industry.

Notice period - Immediate joiner / 15 days

Qualification - Bachelor’s degree in any field.

Location - Lower parel, Mumbai

Skills - Experience In OEM ( mandatory)

Key Responsibilities:

• Respond promptly to OEM/Dealer inquiries regarding water purification spares.

• Prepare and send accurate quotations in line with customer requirements.

• Monitor and ensure the availability of spares by coordinating with the Stores team and process and manage customer orders to ensure timely and accurate order fulfillment.

• Ensure timely dispatch of spares by closely following up with the Stores.

• Track and maintain records of inquiries, quotations, stock, and dispatches. Follow up with Courier services for timely delivery of spares to OEMs/ Dealers.

• Work cross-functionally to address any delays or operational issues.

Accurate utilization of CRM and SAP for managing customer interactions, tracking inquiries, and updating records.

Skills:

• Proficiency in CRM / SAP, Knowledge of MS Office.

• MS Office (Excel, Word).

• Strong communication skills, both verbal and written.

Excellent organizational and multitasking abilities