Senior Vice President -Product Management

Job Location: Bangalore /Mumbai /Gurugram

About Exotel

Exotel is a leading B2B Enterprise tech company revolutionising customer communication and engagement. As we approach our IPO, we are scaling rapidly, expanding our product lines, and deepening our market penetration across diverse industries. We are driven by innovation, customer success, and building a world-class platform that enables businesses to connect seamlessly with their customers, including advanced capabilities like intelligent automation and conversational experiences.

The Opportunity

We are seeking a visionary and results-driven Sr. Vice President – Product Management to lead Exotel’s product function. This is a pivotal role responsible for shaping product strategy, driving innovation, scaling our product portfolio, and ensuring Exotel’s offerings deliver differentiated value to enterprise customers globally.

As the product leader, you will sit on the executive leadership team and work closely with the CEO, CTO, CRO, and other senior leaders to align product strategy with business objectives, market opportunities, and customer needs.

Reports to: CEO

What You’ll Do

Product Strategy & Vision

• Define and drive the long-term product vision and strategy for Exotel’s CPaaS, CCaaS, and AI-driven communication offerings.
• Translate market insights, customer needs, and technology trends into a bold product roadmap that accelerates business growth and strengthens Exotel’s leadership position.
• Identify and execute opportunities to expand into adjacent markets, create new revenue streams, and deliver intelligent, data-driven customer engagement solutions.

Product Portfolio & Execution

• Own the full product lifecycle — from ideation, discovery, design, and development to launch, adoption, and ongoing improvement.
• Partner closely with Engineering and Design to deliver high-quality, scalable, and secure products on time and with measurable impact.
• Drive prioritisation and decision-making using data, customer feedback, and strategic trade-offs across short-term execution and long-term innovation.
• Ensure seamless integration of machine learning and AI-powered capabilities into Exotel’s product suite.

Customer & Market Impact

• Champion customer-centricity by deeply understanding enterprise customer needs, user behaviour, and industry pain points.
• Collaborate with Sales, Marketing, and Customer Success to ensure market-fit, adoption, and value realisation.
• Represent Exotel’s products externally with key customers, industry analysts, and at global forums to strengthen brand and market presence.

Organization & Leadership

• Build, mentor, and inspire a world-class product management organisation with strong domain expertise, strategic thinking, and execution discipline.
• Define product management frameworks, metrics, and processes that enable scale, speed, and alignment with company goals.
• Foster a culture of structured thinking, bold innovation, data-driven decision making, and cross-functional collaboration.

What You’ll Bring

• 18+ years of experience, with at least 7+ years in senior product leadership (VP/SVP/CPO) roles in fast-scaling enterprise SaaS or platform companies.
• Proven track record of building and scaling product portfolios in high-growth B2B SaaS, ideally in communications, cloud infrastructure, or AI-driven platforms.
• Strong background in customer engagement, communications technology, or enterprise-grade software products.
• Demonstrated success in bringing AI-powered or intelligent automation features to market at scale.
• Deep expertise in product strategy, lifecycle management, and leading customer-first product organisations of 30+ PMs.
• Strong analytical and commercial acumen with the ability to balance innovation, execution, and business impact.
• Excellent communication, storytelling, and influencing skills — comfortable engaging with C-level customers, board members, and cross-functional teams.
• Bachelor’s or Master’s degree in Engineering, Computer Science, Business, or related field.

Why Join Exotel?

• Impact: Lead the product function at a category-defining Enterprise Tech company preparing for IPO, with direct influence on millions of customer interactions daily.
• Innovation & Scale: Shape the future of intelligent communications by bringing cutting-edge conversational AI and automation to enterprise workflows.
• Leadership & Growth: Be part of a high-calibre executive team, drive strategy at the intersection of technology and business, and unlock massive professional growth.
• Culture: Join a thoughtful, high-autonomy, impact-driven culture that values clear thinking, ownership, and collaborative execution.