Senior System Admin – User Support

• Founded in 1993
• Headquartered in London, UK
• Revenue of $ 2.1 billion
• Headcount of 6400 employees
• Partnering with Microsoft, IBM, Oracle, Google, AWS and up to 500 other vendors
• Operating in roughly 60 countries
• 16 strategic acquisitions

Now we are looking for a SeniorSystemAdmin – User Support, you will be a part of our Global IT Team.

Role Overview:

• Ensure the issue are promptly addressed, documents and resolved within SLA.
• Knowledge of O365 Administrator/ VLSC portal.
• Experience of AD & Azure AD (User ID creation/deletion, Creating OU, Group policy, MFA, conditional policies, password unlock/Reset Etc..).
• Configuration & Troubleshooting Mails (Outlook 2010 /2013 /2016 /2019 Microsoft O365).
• Basic Networking knowledge of LAN /WAN (installation & Configurations of router, Switches & WIFI Access Point).
• Perform office 365 license assignment and checking updating attribute via active directory.
• Experience in supporting office 365 and end user migration.
• Providing Roles and licenses to users based on service request.
• Hands on experience in installing OS and server.
• Knowledge of creating corporate windows images.
• Knowledge of sharing folder, Drive & Printer, Scanner configuration & troubleshooting the issue.
• Creating Active Directory Related Activities Creating/Deleting/Managing Users
• Handling IT Operations like (Coordinating with Vendors, Preparing Purchase Order for Procurement of IT Assets).
• IT asset management/ plaining and allocation of machines to respective users.
• Manage domain environment for two sites through remote support, Team Viewer Skype.
• Support for maintenance, configuration and troubleshooting of Desktops/Laptops.
• Application knowledge of Microsoft/SAP/SQL/Tally/E-Audit/ etc. (installation/configuration).
• Troubleshooting of VPN related issue & Data Cards configure and troubleshooting.
• Crimping, Punching, & LAN Troubleshooting.
• Assembling the hardware up gradation troubleshooting.
• To support Configure the Mail in Mobile (Android & iPhone).
• Knowledge of Win Magic, Bit Locker and Safe boot, Encryption.
• VIP & escalation calls handling skills.
• Knowledge of Setup video conference Calls & preparing training room’s setup.
• Vendor Coordination (ADP/Warranty).
• Individual site handling, multi-tasking, efficient problem solving, good communication skills & ensuring that work should be done on time.
• Ability to work hard under pressure and be a good team player.
• Taking User Backup of Drive and profile and store in the share Drive.
• Manage Antivirus (Symantec/Kaspersky/Net Protector/Avast / defender).
• Disk management partition.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 4+ years of experience in providing technical support to end users
• Proficient in Microsoft Windows operating systems
• Relevant certifications
• Experience in ITIL based tools to manage day to day operations.
• Familiarity with other software applications, such as Microsoft Office Suite and web browsers
• Excellent communication, problem-solving, and customer service skills
• Ability to work independently and as part of a team.