EndPoint Security

Department Services Delivery Job posted on Jun 03, 2025 Employment type Full-Time Key Responsibilities: Monitoring and Incident Triage: Monitor endpoint security alerts and events generated by Crowdstrike and Trendmicro. Perform initial triage and analysis of security alerts to identify potential threats and incidents. Escalate critical incidents to Level 2 or appropriate teams for further investigation and resolution. Troubleshooting and Support: Provide first-line support for endpoint security-related inquiries and issues reported by end-users or other teams. Assist in troubleshooting endpoint security tool-related problems, including software configuration issues, policy enforcement, and detection rule tuning. Document and track support tickets/incidents in the ticketing system, ensuring timely resolution and effective communication with stakeholders. Endpoint Protection Management: Assist in the deployment, installation, and configuration of Crowdstrike and TrendMicro endpoint security solutions across the organization. Ensure endpoint security agents are properly installed, updated, and functioning correctly on all managed devices. Conduct regular health checks and maintenance tasks to ensure the integrity and effectiveness of endpoint security controls. User Education and Awareness: Collaborate with the cybersecurity awareness team to develop educational materials and resources related to endpoint security best practices. Documentation and Knowledge Sharing: Maintain up-to-date documentation of endpoint security configurations, procedures, and troubleshooting guidelines. Contribute to the knowledge base by documenting common issues, resolutions, and best practices for future reference.