Senior Strategic CSM

Who are we?

Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it’s not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.

We are honored to serve more than 1,800 customers, including 40 percent of all Fortune 100 companies, including Siemens, Airbus, Salesforce, Stellantis, Adidas, Walmart, and Sanofi.

Strategic Customer Success Manager

Checkmarx is seeking a highly motivated and experienced Strategic Customer Success Manager (SCSM) to join our team. The SCSM will play a crucial role in ensuring our customers achieve their desired outcomes by effectively utilizing Checkmarx's application security solutions. This role requires a blend of technical expertise, strategic thinking, and exceptional customer engagement skills.

Core Responsibilities

• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Collaborate with Support, Product Management, and other internal teams.
• Guide customers through onboarding and best practices.
• Monitor adoption and address hurdles to meet committed usage levels.
• Drive value-based activities to increase platform adoption and consumption.
• Design and execute Mutual Activity Plans tied to customer value and outcomes.
• Set and manage project milestones, celebrate wins, and address deviations.
• Provide insights from interactions and analytics.
• Highlight successes, challenges, and opportunities for growth.
• Build strong relationships with technical stakeholders.
• Advocate for customer needs within Checkmarx.
• Conduct training sessions on new features and provide refreshers.
• Quantify and report the impact of Checkmarx solutions.
• Provide regular value metrics to technical decision-makers.
• Identify and support expansion opportunities using success stories and ROI.
• Stay updated on Checkmarx products and cloud security trends.
• Contribute to newsletters and “what’s new” materials.
• Provide feedback on customer health signals.
• Help evolve engagement strategies based on prod

Job Requirements

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
• Demonstrated success in guiding customers through onboarding, adoption, and value realization.
• Experience working with enterprise clients and managing complex technical relationships.

Technical Requirements

• Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
• Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
• Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
• Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
• Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
• Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
• Understanding of REST APIs and experience with API-based integrations.
• Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).
• Ability to align product capabilities with customer compliance needs.
• In-depth understanding of the Checkmarx platform and its ecosystem, including integrations with cloud providers and third-party tools.
• Commitment to continuous learning in cloud security trends and emerging technologies.

Customer Engagement & Communication

• Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
• Experience managing escalations and collaborating cross-functionally with Support, Product, and Sales teams.
• Ability to design and execute Mutual Activity Plans aligned with customer outcomes.

Training & Enablement

• Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.
• Capable of translating complex technical concepts into accessible content for diverse audiences.

Strategic Thinking & Feedback

• An analytical mindset with the ability to identify customer health signals and recommend engagement strategy adjustments.
• Experience contributing to customer business reviews and identifying growth opportunities.