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American Express
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Senior Software Engineer I

Senior Software Engineer I

American Express

175 years

0 Lacs

gurgaon haryana india

Posted:8 hours ago| Platform:

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Skills Required

software leadership support pega management workflow ui ai automation architecture engineering development design coding agile code rest messaging drive routing strategy risk multiplier data debugging tuning jira communication collaboration java javascript kubernetes docker gcp api sql relational certifications ml flexibility vision model training verification

Work Mode

On-site

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking a highly skilled and motivated Pega Engineer with 8+ years of hands-on experience in Pega PRPC. The ideal candidate will help us modernize and scale the Case Management Platform using the latest Pega Infinity and GenAI powered capabilities. This role involves solving complex workflow problems, enhancing customer servicing journeys, and contributing to the strategic evolution of AMEX’s enterprise case management ecosystem. You should be able to:

Build highly scalable, resilient, and intuitive case management workflows that directly impact the servicing experience of millions of American Express customers.
Leverage Pega's latest features, including Constellation UI, App Studio, and GenAI tools, to build modern, intelligent, and adaptive applications.
Bring innovation by integrating AI-driven automation, decisioning models, and next-gen features that accelerate customer case resolution.
Improve system performance, reduce manual efforts, and contribute to seamless customer journeys by automating high volume operational processes.
Collaborate with global teams — product, architecture, engineering, and operations — to deliver enterprise-grade solutions.

Key Responsibilities

Develop and enhance enterprise applications using Pega PRPC, Pega Infinity, and case management frameworks.
Perform technical aspects of software development for assigned applications including design, developing prototypes, and coding assignments
Function as a leader on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
Design modern customer servicing journeys using App Studio, Constellation UI, and Pega GenAI capabilities.
Create end-to-end workflow solutions integrating APIs, services, and front-end components.
Lead solution design discussions and convert complex business requirements into sustainable Pega solutions.
Conduct code reviews, troubleshoot issues, optimize performance, and ensure adherence to engineering standards.
Integrate Pega applications with external systems using REST/SOAP APIs or messaging frameworks.
Drive process automation, AI-assisted decisioning, and intelligent routing features.
Work closely with architects and platform teams to ensure alignment with enterprise patterns and guardrails.

Leadership

Takes accountability for the success of the team achieving their goals
Drives the team’s strategy and prioritizes initiatives
Influence team members by challenging status quo, demonstrating risk taking, and implementing innovative ideas
Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.
Mentor and guide team members to success within the team

Minimum Qualifications

Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree
Ability to effectively communicate to internal and external business partners on architecture and solution design
8+ years of strong, hands-on experience in Pega PRPC application development.
Experience with Pega case management, workflow automation, and customer servicing frameworks.
Practical understanding of Pega rule types, data pages, flows, activities, UI rules, and integrations.
Experience working with Pega Infinity, App Studio, Constellation UI, and DX APIv1 and v2.
Understanding of Pega GenAI features (e.g., AI-assisted development, decisioning, predictions).
Strong debugging, performance tuning, and problem-solving skills.
Experience in Agile development environments with tools such as JIRA or Rally.
Excellent communication and collaboration skills.

Preferred Qualifications

Exposure to or working knowledge of Java, JavaScript, or related backend/frontend technologies.
Experience with cloud-native environments (Kubernetes, Docker, GCP/AWS).
Knowledge of API integrations, event-driven architectures, and microservices.
Familiarity with SQL, relational databases, and data modeling.
Pega certifications such as:
CSA (Certified System Architect)
CSSA (Certified Senior System Architect)
CLSA (Certified Lead System Architect)
Experience working in large-scale enterprise environments, preferably in financial services or regulated domains.
Prior experience implementing AI/ML-driven decisioning within Pega is a strong advantage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Senior Software Engineer I