Senior Site Reliability Engineer

WHO WE ARE

Sapaad

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

JOB OVERVIEW

Senior Site Reliability Engineer (SRE)

strategic, hands-on leadership position

As a senior member of our engineering organization, you will take ownership of system availability, drive automation initiatives, and establish SRE best practices across the company. You’ll work at the intersection of development and operations—embedding reliability into every layer of our technology stack while building and leading a team focused on operational excellence.

This role is ideal for an experienced SRE professional who is passionate about building resilient systems at scale, mentoring engineering talent, and shaping the reliability culture of a fast-growing SaaS organization.

WHAT YOU’LL DO

• Own the reliability, availability, and performance of all production systems supporting our multi-tenant SaaS platform.
• Define and manage

  SLIs, SLOs, and error budgets

  across critical services.
• Architect and implement

  highly available, fault-tolerant systems

  on AWS and Heroku.
• Proactively monitor and analyze performance to predict capacity needs and prevent issues.
• Lead

  incident management and postmortem processes

  , driving root cause analysis and preventive actions.
• Develop

  incident response playbooks

  , implement

  chaos engineering

  , and reduce MTTD and MTTR.
• Design and implement

  comprehensive observability solutions

  —monitoring, logging, and alerting for microservices and distributed systems.
• Enforce

  security and compliance standards

  , including access controls, vulnerability management, and patching.

• Mentor and lead

  SRE and infrastructure engineers, driving team growth, knowledge sharing, and operational maturity.
• Collaborate with development, DevOps, and product teams to embed reliability practices into every stage of the software lifecycle.

YOU’RE A STRONG FIT IF YOU HAVE

• 5–8 years

  of experience in SRE, DevOps, or Systems Engineering roles within SaaS or cloud-based environments.

• 2+ years

  in a

  technical leadership or mentoring capacity

  .
• Proven experience maintaining

  large-scale, high-availability systems (99.9%+ uptime)

  .
• Expertise with

  AWS (EC2, RDS, S3, ECS/EKS, Lambda)

  and

  Heroku

  .
• Proficiency in

  Infrastructure as Code

  (Terraform, CloudFormation) and

  containerization

  (Docker, Kubernetes).
• Strong scripting and automation skills in

  Python, Bash, or PowerShell

  .
• Experience with

  CI/CD pipelines

  (Jenkins, GitLab CI, GitHub Actions) and configuration management tools (Chef, Ansible, Puppet).
• Deep understanding of

  SRE principles

  —SLIs, SLOs, toil reduction, blameless postmortems, and incident management frameworks.
• Hands-on experience with

  monitoring tools

  (Prometheus, Grafana, Datadog, New Relic, CloudWatch, ELK).
• Excellent leadership, analytical, and communication skills with a

  customer-first mindset

  .

PREFERRED QUALIFICATIONS

• AWS Certified Solutions Architect – Associate or Professional

  certification.
• Experience with

  SOC 2, ISO 27001, GDPR, or PCI DSS

  compliance frameworks.
• Background in

  microservices architectures

  ,

  disaster recovery planning

  , or

  cost optimization

  .
• Experience in the

  restaurant, hospitality, or retail technology

  sectors.