Sapaad

WHO WE ARE Sapaad (http://www.sapaad.com) is a global SaaS (Software As A Service) product company focused on crafting world class-software experiences. Its flagship product, Sapaad, has seen tremendous success in the last six years, with thousands of customers worldwide, and many more signing on. With a team of passionate developers and designers, Sapaad grows, innovates, and develops bleeding-edge features that revolutionize the industry. Headquartered in Singapore, with offices in Dubai and India, Sapaad’s key stakeholders and investors are technology veterans with years of experience in the web, mobility, and e-commerce world. THE OPPORTUNITY We are seeking an experienced Tier 2 Application Support professional for our Sapaad, SmartCity office to provide multi-channel support for our suite of SaaS applications & environments. As part of our Client Experience team, the Tier 2 Support Engineer role is key to assuring the success and satisfaction of global clients using our products. The ideal candidate will have a proven track record of researching, investigating, troubleshooting and solving customer issues, supporting Enterprise clients, have experience working with Internet Application and Database technologies. Primary support responsibilities involve our SaaS software as well as partner integrations. To be successful in this role, you should be a self starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who adopts to challenges. THE RESPONSIBILITIES Be primary point of contact for the Tier 1 Support team, coordinating with the Tier 3 team to drive Tier 2 issues to resolution Manning Tier 2 support desk for Global Support team. Maintain current knowledge of multiple areas of our product and its platform Familiarization with Sapaad's suite of products, including third party application integration; become an internal expert on supporting, troubleshooting and investigation issues with Sapaad's various modules Provide technical expertise for both key software modules for configurations and investigation Maintain and create documentation around technical troubleshooting and best practices Provide input regarding methods to increase operational efficiencies and technical product improvements Resolve all issues through diligent research, reproduction and troubleshooting Escalations and Follow up with the Application Development teams as well as specific application team on pending high priority trouble tickets 24x7 proactive monitoring of application logs Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks On time Escalation and Reporting of alerts according to Incident Management process Daily / Weekly Report preparation based on the specified already agreed format and sending the same to pre-assigned set of recipients Sending the reports on specified time and day and informing the concerned recipients in terms of delay due to any dependencies Maintain, update and implement the standard escalation procedures complete with notification matrix and escalation standards Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, escalate incidents till closure Analysis of the reporting and alerts raised by various infrastructure devices, provide daily reports on alerts and work with application team to achieve zero application error Fine tuning of configuration to maintain performance and functionality of the monitoring solutions in place. THE REQUIREMENTS Bachelor's degree with minimum of 0 - 1 year experience in product support Good communicator Ability to use own initiative High attention to detail Self-motivated Ability to perform effectively when there are pressure peaks Flexibility Show more Show less

WHO WE ARE Sapaad (http://www.sapaad.com) is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. JOB SUMMARY We are looking for a dynamic and results-driven Talent Acquisition Specialist to join our team. In this role, you will manage the end-to-end recruitment process, providing a top-notch experience for candidates and internal stakeholders. You will play a pivotal role in sourcing, screening, coordinating, and onboarding exceptional talent for both technical and non-technical roles across the organization. KEY RESPONSIBILITIES Talent Sourcing and Attraction Write and post compelling job advertisements to attract the best candidates across diverse recruitment channels. Proactively headhunt top talent through job platforms and professional networks. Screen applicants and assess their fit based on job requirements and alignment with organizational needs. Candidate Engagement Serve as the primary point of contact for candidates, ensuring timely, professional, and transparent communication throughout the recruitment process. Conduct initial interviews to assess candidate qualifications and suitability based on hiring managers’ needs. Build and nurture relationships with potential candidates to keep them engaged and create a strong talent pipeline. Coordination and Scheduling Coordinate and schedule interviews between hiring managers and candidates. Ensure interview schedules are clearly communicated and confirmed. Create and maintain accurate and up-to-date recruitment sheets, reports, and candidate databases. Onboarding Support Assist with onboarding, including scheduling new hires for training and preparing necessary tools, accesses, and documentation ahead of their start date. Act as a liaison between new hires and the organization, ensuring a smooth transition and exceptional onboarding experience. Process Improvement Continuously review and propose improvements to recruitment processes and tools. Collaborate with the Talent Lead and other stakeholders to meet recruitment targets and enhance efficiency. Employer Branding and Events Contribute to employer branding initiatives to position the organization as an employer of choice. Participate in virtual and in-person career events to represent the organization and attract talent. Stakeholder Collaboration Work closely with hiring managers to understand role requirements and recruitment priorities. Provide market insights and recommendations based on candidate availability and trends. Foster strong relationships with internal teams and external recruitment partners. Learning and Development Stay updated on recruitment industry trends, tools, and best practices. Actively pursue professional development opportunities to enhance recruitment skills. Process Compliance Ensure recruitment practices adhere to local labor laws and organizational standards. Maintain confidentiality and integrity in managing candidate information. QUALIFICATIONS Education and Experience : Proven experience recruiting for both technical and non-technical roles. Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred). Skills and Competencies : Exceptional Communication Skills : Polished verbal and written communication skills, enabling you to represent the company with professionalism, clarity, and effectiveness in all interactions. Effective Recruitment Communication : Skilled in using phone, email, and video conferencing tools for engaging and interviewing candidates. Organizational and Technological Proficiency : Highly skilled in using Google Workspace, recruitment tools, and AI tools such as ChatGPT, with excellent organizational skills and the ability to multitask and meet deadlines. People-Centric Approach : Passionate about recruitment and building positive, lasting relationships with candidates and stakeholders. Flexibility and Resilience : Adaptable and skilled in managing multiple tasks with tight deadlines, maintaining professionalism and composure in dynamic and challenging environments. Must be highly available to efficiently address urgent matters as they arise. Results-Oriented : Focused on achieving recruitment goals and adding value to the organization. Autonomy and Initiative : Comfortable working with minimal supervision and taking ownership of tasks and responsibilities. Problem-Solving : A proactive problem solver who can independently address challenges while ensuring solutions remain aligned with the company’s policies, processes, and overall approach. Show more Show less

WHO WE ARE Sapaad is a global leader in unified commerce, building world-class SaaS solutions that power thousands of restaurants and retail businesses across the globe. Headquartered in Singapore with teams in 5 countries, we’re backed by decades of product and tech expertise. We’re not just building software—we’re shaping how the F&B industry grows and thrives. At Sapaad, we value people-first principles, professionalism, and performance. We are proud to be a gender-equal, inclusive workplace. THE OPPORTUNITY We’re looking for 0-2 years experience SDRs who can think on their feet, own outcomes, and bring structure to chaos. If you’re in the early stages of your B2B career and are not afraid of targets, ambiguity, or stretching beyond your JD, this role is for you. You’ll work closely with entrepreneurs, restaurant owners, and decision-makers - understanding their challenges and enabling them with Sapaad’s platform. This is not a “read-the-script” role. We expect reps who show curiosity, accountability, and a business-first mindset. WHAT YOU'LL DO Drive pipeline through both outbound outreach (email, phone, LinkedIn, social, WhatsApp) and inbound follow-ups. Book qualified meetings and demos for our AEs and/or activate trials based on prospect needs. Understand the Ideal Customer Profile (ICP) and tailor your messaging accordingly. Convert inbound sign-ups and enquiries into meaningful product conversations. Maintain a tight CRM hygiene—track interactions, stage progressions, and follow-ups. Hit assigned targets (meetings booked, qualified leads passed, etc.)—but also: Contribute to internal tribal knowledge. Participate in coaching initiatives. Think beyond short-term quota to help build a long-term sales engine. WHAT WE'RE LOOKING FOR 0–2 years of experience in sales, business development, or client-facing roles. Clear and articulate communication (both verbal and written). You exhibit professionalism—you show up on time, follow up diligently, and don’t need micromanaging. You have a “figure-it-out” mindset - you seek clarity, not excuses. Demonstrated business acumen - can you talk about value, not just features? High coachability - you’re hungry to learn and actively seek feedback. You’re not afraid of targets. You see pressure as a privilege, not a punishment. Bonus: Experience in SaaS, F&B, or hospitality-tech is welcome. HOW WE'LL SUPPORT YOU You’ll be trained by industry experts on real-world SaaS selling - from prospecting and outreach best practices to consultative discovery. Our enablement goes beyond Sapaad. We aim to build careers, not just sales reps for Sapaad. We’re a remote-first company with flexible work options. You can work from anywhere with our home-office setup support. Prefer the buzz of an office? Our Kochi HQ is always open if you wish to relocate—but it's completely optional. Competitive pay that matches industry benchmarks—we don’t cut corners on talent. WHAT'S IN IT FOR YOU Be part of a high-trust, high-bar team that takes pride in execution. Get recognized for your work—not just for the output, but for how you show up. Work in an environment where people matter, not just numbers. Experience the structure of a global SaaS company with the freedom of a startup team. Show more Show less

WHO WE ARE Sapaad (sapaad.com) is a global SaaS (Software As A Service) product company focused on crafting world class-software experiences. Its flagship product, Sapaad POS and Restaurant Management System, has thousands of users world-wide. With a team of passionate developers and designers across the globe, Sapaad grows, innovates, and develops products that revolutionise the industry. Sapaad’s key stakeholders and investors are technology veterans with years of experience in the web, mobility and e-commerce world. THE OPPORTUNITY Sapaad Software Private Limited is looking for Junior Quality Assurance(QA) engineers for our office in Smartcity Kochi to join a team of exceptional engineers and work in a fast-paced environment to deliver world-class software. In your role, you will work with the Assurance Lead to develop and execute test processes to ensure product quality. Your responsibilities include designing and implementing tests, debugging and defining corrective actions, reviewing system requirements and tracking quality assurance metrics (e.g. defect densities and open defect counts.) This is a great opportunity to be a part of an exciting bleeding-edge industry and an established, global, rapidly-growing product company. ROLES AND RESPONSIBILITIES Study & understand completely the company’s products at a business/customer experiential level, including product eco-system, product roadmap, and product vision. Build detailed, structured test case documentation for every operational area of the software Build test plans, test data, test automation, test logs, and testing strategy Report defects/bugs/usability issues with a aggressive goal to achieve 100% bug-free releases Ownership of defect replication as reported internally or externally (customers) Ownership of defect closure, including response to development team where necessary to clarify defects and steps to replicate them To translate test cases into automated end-to-end test scripts Integrating test suites into the test management system Usability and experience tests Load tests Certify builds as ready for production Keep up-to-date on the overview of the development technology, the popular testing tools (e.g. automated testing tools and test management systems) and the overview of the business domain ROLE REQUIREMENTS This is a fresher role – minimal experience in testing web applications is a plus Good communication and interpersonal skills Analytical reasoning and problem solving High attention to detail Self-motivated Achievement orientated Ability to use own initiative Ability to perform effectively when there are pressure peaks Sets high standards and consistently achieves them Show more Show less

WHO WE ARE Sapaad is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. THE OPPORTUNITY We are looking for a Junior Automation Tester to join our Quality Assurance team. This is an excellent opportunity for recent graduates or professionals with up to two years of experience who are interested in automated testing and modern QA technologies. The role involves developing test scripts, working with the Playwright framework , and contributing to test automation for both functionality and performance. You’ll collaborate with developers and QA engineers to ensure our software meets the highest standards of quality and reliability. ROLES AND RESPONSIBILITIES Develop and maintain automated test scripts using Playwright Execute and manage functional, regression, and basic performance validations Collaborate with development and QA teams to define test scenarios and coverage Investigate and report software issues with clear documentation Assist in maintaining the automation framework and test infrastructure Work with AI-assisted testing tools as part of test generation and maintenance workflows Participate in code reviews and contribute to improving QA processes Stay updated on trends in test automation, AI and web technologies ROLE REQUIREMENTS Bachelor’s degree in Computer Science , Information Technology , or a related field 0–2 years of experience in software testing or test automation Familiarity with at least one programming or scripting language (e.g., JavaScript , TypeScript , Python , or Java ) Understanding of web technologies such as HTML, CSS, and JavaScript Interest in learning and working with Playwright and modern automation tools Exposure to performance testing tools (e.g., Loader.IO , JMeter ) is a plus Strong analytical and problem-solving skills Good communication and collaboration skills Attention to detail and a commitment to software quality Preferred Qualifications Exposure to automation tools such as Playwright , Selenium , or Cypress Basic familiarity with performance testing concepts and related tools Understanding of API testing , version control (Git) , and CI/CD workflows Awareness of Agile methodologies and modern QA practices Show more Show less

WHO WE ARE Sapaad is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. THE OPPORTUNITY Sapaad is looking for an experienced Software Project Lead to manage organization of key internal projects. As a Project Lead at Sapaad, you must ensure timeliness, budget adherence and strong scope delivery of projects from start to completion. You will also manage the software development life cycle, including research, architecture, development, customization, testing and release. Candidate should be confident in keeping projects on track while providing quality deliverables to all users and keeping stakeholders informed. The Software Project Lead must have exemplary verbal, written and interpersonal communication skills, in addition to a proven project management track record. You must be able to work under minimal supervision with wide latitude for independent judgement and proficiency in the discipline. Additionally you must have a passion for web & mobile technology and a belief that great user-experience is a critical part of software design. You will join an exceptional team in a fast-paced environment to deliver world-class software. RESPONSIBILITIES Serve in a leadership role to coordinate and monitor product development projects from initiation through delivery on time Serve as a scrum/agile master for one or more development teams Coordinate major feature development between multiple teams Champion the development process, the quality of our software, and the delivery of the product Develop roadmaps for your teams in cooperation with product, development, and QA teams. Track, monitor, and report on product and development team deliverables Proactively manage changes in your software releases, identify potential hurdles, and devise contingency plans Implement and manage ‘Continuous Integration’ processes for daily builds and releases Work closely with stakeholders to understand feature requirements, breakdown the requirements into its corresponding technical parts, and work closely with the various development teams to deliver the project Must supervise quality of work closely, with daily reviews and time reports as well as daily progress meetings Resolve project roadblocks to determine proper, effective resolutions Document project milestones and oversee prioritization SKILLS Bachelor degree in a related field and 5+ years of project management experience Excellent communication skills both verbally and written (mandatory — there will be an English written test) Strong teamwork skills Strong understanding of development frameworks and development effort. PERSON SKILLS You are passionate about technology You care about doing quality work and building great software You care about “usability” in the context of web applications and know it’s crucial to creating great web experiences. You love to learn new tech and build cool stuff Ability to build strong working relationships (internal/external) Excellent communication skills – verbal and written in English (mandatory)

WHO WE ARE Sapaad (http://www.sapaad.com) is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. THE OPPORTUNITY We are seeking a talented Web Developer to join our team. This role involves a mix of web design and development, content and site maintenance, and regular updates to ensure our digital presence aligns with company goals and standards. We’re looking for a dynamic, creative engineer with a passion for web and mobile technologies, and a deep appreciation for user experience. If you love writing clean, beautiful code and are excited by the idea of building modern, user-centric websites, this is the role for you. You’ll work alongside a high-performing team in a fast-paced, collaborative environment, delivering world-class software solutions. This is a fantastic opportunity to grow your career with a well-established, rapidly growing global product company at the forefront of innovation. THE RESPONSIBILITIES Develops, implements and maintains websites and landing pages for the company websites, while maintaining consistency with the company’s business strategy and image. Encourages and facilitates consistent, creative, and unified web design across the organization’s web properties Manage content management system (CMS) syndication on the back end to update and change websites. Responsible for the content on the full site and all sections and maintaining consistency of the overall sites Participate in design tasks from concept development through to delivery. Design and provide front-end HTML coding for sites as well as incremental enhancements and/or re-work of current web-based sites. Perform web development, coding, testing, debugging, and documentation tasks for online processes in accordance with industry practices and specific corporate procedures and standards. Develop and support existing templates and content production processes. Implement new functionality and processes to help all sites stand out in the marketplace. Implement new website designs to coincide with marketing direction. Manage company’s E-commerce initiatives. Research best practices and gather user feedback to determine user requirements and preferences for redesigning existing websites and creating new websites/pages. Provide strategic recommendations on the functionality, content, look, and feel for all sites pages. Collects and analyzes web analytics and similar data; identifies opportunities to improve search engine optimization (SEO), time on site, web traffic, and other relevant metrics. Maintains current knowledge of best practices and emerging developments in web design, web development, and technology. Perform other tasks as required. SKILLS REQUIRED 1-3 years of professional experience in web development, preferably with a focus on WordPress and front-end technologies Strong understanding of WordPress architecture, custom theme/plugin development, and performance optimization Highly proficient with HTML5, CSS3 and Bootstrap 4. Working knowledge of PHP 8, JavaScript, Tailwind CSS, SQL, ACF and SCSS. Good understanding of DOM, JavaScript DOM manipulation, AJAX and other Js Libraries. Proficient in Git, debugging tools, and cross-browser compatibility best practices. Knowledge of SEO principles, website management, analytics, design, and adherence to best practices Awareness of current web design trends and techniques Strong attention to detail with creativity in analytical thinking and problem-solving Effective team player with excellent verbal and written communication skills Strong troubleshooting skills with a proactive approach to resolving issues

WHO WE ARE Sapaad is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. THE OPPORTUNITY Sapaad PTE LTD is seeking a Data Engineer who will take charge of constructing our distributed processing and big data infrastructure, as well as the accompanying applications and tools. We're looking for someone with a fervent drive to tackle intricate data challenges and collaborate closely with the data team, all while staying abreast of the latest features and tools in Big Data and Data Science. The successful candidate will play a pivotal role in supporting software developers, data architects, data analysts, and data scientists in various data initiatives. He/She will ensure the smooth and efficient delivery of data across ongoing projects. We require an individual who is self-directed and capable of adeptly managing the data requirements of multiple teams, systems, and products. ROLES AND RESPONSIBILITIES Create and maintain optimal data pipeline architecture. Assemble large, complex data sets that meet functional / non-functional business requirements. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies. Build analytics tools that utilize the data pipeline to provide actionable insights into key business performance metrics. Work with stakeholders including the Executive, Product, Data Architects, and Design teams to assist with data-related technical issues and support their data infrastructure needs. To keep the data separated and secure. Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader. Work with data and analytics experts to strive for greater functionality in our data systems. ROLE REQUIREMENTS Candidate with 2 to 7 years of experience in a Data Engineer role, who has attained a Graduate degree in Computer Science, IT or Statistics, or another quantitative field. Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience building and optimizing ‘big data’ data pipelines, architectures, and data sets. Strong analytic skills related to working with unstructured datasets. Build processes supporting data transformation, data structures, metadata, dependency, and workload management. Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores. Good communication skills and team player. Experience supporting and working with cross-functional teams in a dynamic environment. Preferred to have experience using the following software/tools: Experience with big data tools: Hadoop, Spark, Kafka, etc. Experience with relational SQL and NoSQL databases. Experience with data pipeline / ETL tools like Informatica, DataStage, and with any cloud tool like Azure Data Factory (ADF), etc. Experience with data engineering on cloud services like Azure, AWS, or GCP. Experience with stream-processing systems: Storm, Spark-Streaming, etc. Experience with object-oriented/object function scripting languages: Python, Java, Scala, etc.

WHO WE ARE Sapaad is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. THE OPPORTUNITY We are looking for a Junior Automation Tester to join our Quality Assurance team. This is an excellent opportunity for recent graduates or professionals with up to two years of experience who are interested in automated testing and modern QA technologies. The role involves developing test scripts, working with the Playwright framework , and contributing to test automation for both functionality and performance. You’ll collaborate with developers and QA engineers to ensure our software meets the highest standards of quality and reliability. ROLES AND RESPONSIBILITIES Develop and maintain automated test scripts using Playwright Execute and manage functional, regression, and basic performance validations Collaborate with development and QA teams to define test scenarios and coverage Investigate and report software issues with clear documentation Assist in maintaining the automation framework and test infrastructure Work with AI-assisted testing tools as part of test generation and maintenance workflows Participate in code reviews and contribute to improving QA processes Stay updated on trends in test automation, AI and web technologies ROLE REQUIREMENTS Bachelor’s degree in Computer Science , Information Technology , or a related field 0–2 years of experience in software testing or test automation Familiarity with at least one programming or scripting language (e.g., JavaScript , TypeScript , Python , or Java ) Understanding of web technologies such as HTML, CSS, and JavaScript Interest in learning and working with Playwright and modern automation tools Exposure to performance testing tools (e.g., Loader.IO , JMeter ) is a plus Strong analytical and problem-solving skills Good communication and collaboration skills Attention to detail and a commitment to software quality Preferred Qualifications Exposure to automation tools such as Playwright , Selenium , or Cypress Basic familiarity with performance testing concepts and related tools Understanding of API testing , version control (Git) , and CI/CD workflows Awareness of Agile methodologies and modern QA practices

WHO WE ARE Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 30+ countries —with many more coming onboard each day. Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce. JOB OVERVIEW Are you a dynamic sales leader with a passion for technology, fintech, and enterprise growth? We’re expanding across India and looking for high-caliber Regional Heads / City Heads to drive our presence in key cities. As a key member of our India expansion team, you’ll drive growth in your region, engage with CXO-level clients, and represent a platform that’s trusted, scalable, and built for the future. Why join Sapaad: ✅ Represent a product with proven market traction and global reach ✅ Work with industry veterans and world-class innovators ✅ Own your territory and drive strategic deals end-to-end ✅ Travel, grow, and make your mark in a fast-scaling tech company ✅ Get the exposure and autonomy to accelerate your career This isn’t just another sales role. It’s your chance to lead from the front—with a brand that’s redefining what’s possible in F&B tech. WHAT YOU'LL DO Spearhead enterprise sales and go-to-market efforts in your assigned city/region Build strong relationships and present confidently to CXO-level stakeholders Drive revenue growth, partnerships, and customer acquisition in the F&B space Represent the company at industry events, roadshows, and leadership forums Travel across major Indian cities as needed to close strategic deals Contribute to strategic decision-making with sharp business and analytical thinking Collaborate with cross-functional teams or operate independently based on the territory YOU'RE A STRONG FIT IF YOU HAVE An MBA or equivalent postgraduate qualification 2–3+ years of experience in enterprise SaaS B2B sales or fintech Experience with F&B or hospitality tech is a major advantage A proven ability to engage and influence at CXO / decision-maker level Strong presentation and public speaking skills Excellent networking and relationship-building abilities A willingness to travel frequently across major Indian metros A mindset that thrives in both leadership and individual contributor roles LOCATIONS We’re hiring for 5 strategic positions across Tier-1 and Tier-2 cities in India — exact regions will be discussed based on your profile and availability.

WHO WE ARE Sapaad is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on. Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape. THE OPPORTUNITY We are seeking a detail-oriented QA Engineer with expertise in Business Intelligence tools and data analysis to ensure the quality and accuracy of our dashboard solutions. The successful candidate will be responsible for testing BI dashboards, validating data integrity, and ensuring analytical reports meet business requirements. ROLES & RESPONSIBILITIES Testing & Quality Assurance Design and execute comprehensive test plans for BI dashboards and analytical reports Perform functional, regression, and user acceptance testing on dashboard components Validate data accuracy, completeness, and consistency across multiple data sources Test dashboard performance, load times, and responsiveness across different devices and browsers Document and track defects using bug tracking systems and collaborate with development teams for resolution Data Analysis & Validation Conduct thorough data validation to ensure accuracy of metrics, KPIs, and calculations Compare dashboard outputs against source systems and business requirements Analyze data trends and patterns to identify potential anomalies or data quality issues Verify data transformations, aggregations, and filtering logic within dashboards Perform end-to-end data lineage testing from source to presentation layer End-to-End BI Solution Verification Ensure proper functionality of interactive dashboard features including filters, drill-downs, and parameter controls Validate data refresh schedules and automated report generation processes Test dashboard security settings and user access permissions REQUIRED QUALIFICATIONS Proficiency in at least one major BI tool (Tableau, Power BI, QlikView, Looker, or similar) Basic Database concepts and SQL skills. Experience with data analysis and statistical concepts Basic knowledge of ETL processes and data warehousing concepts Familiarity with testing frameworks and methodologies Strong analytical and problem-solving abilities Experience with data profiling and data quality assessment Understanding of business metrics, KPIs, and dashboard design principles Ability to interpret complex data relationships and business logic Excellent attention to detail and accuracy Strong communication skills for collaborating with business stakeholders and technical teams Ability to create clear test documentation and defect reports Project management skills and ability to work with multiple priorities

WHO WE ARE Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries —with many more coming onboard each day. Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce. JOB OVERVIEW Are you a creative marketer with a flair for events and brand activations? At Sapaad, we’re on a mission to revolutionize the F&B industry with our powerful cloud-based POS and restaurant management platform. As we expand our footprint, we’re looking for a dynamic Event & Field Marketing Specialist to bring our brand to life through impactful events and experiences. Why join Sapaad? ✅ Represent a product with proven market traction and global reach ✅ Work alongside industry veterans and world-class innovators ✅ Drive brand presence through high-impact events and activations ✅ Collaborate with sales teams to fuel enterprise growth ✅ Accelerate your career in a fast-scaling tech company This isn’t just another marketing role. It’s your chance to shape how the world experiences our brand , create memorable engagements, and grow with a company that’s redefining what’s possible in F&B tech. WHAT YOU'LL DO Pre-Event Planning & Promotion: Manage all preparations before events, including handling registrations, designing and coordinating creatives, and generating excitement through social media and other promotional channels. On-Ground Event Management: Represent Sapaad at events by managing the booth setup, ensuring collaterals are in place, delivering compelling elevator pitches, and engaging with attendees to maximize footfall and brand visibility. Post-Event Engagement: Execute follow-up campaigns to nurture leads, maintain relationships, and convert event interactions into tangible business opportunities. Event Data Management: Build and maintain a comprehensive database of events, contacts, and key interactions to track engagement and optimize future activities. Vendor & Agency Coordination: Work closely with vendors and agencies to ensure seamless logistics, timely delivery of materials, and smooth execution of all event-related operations. YOU'RE A STRONG FIT IF YOU HAVE 2–4 years of proven experience in event or field marketing , with hands-on involvement in planning, executing, and managing events or on-ground activations. Exceptional ability to manage multiple tasks and timelines simultaneously, coordinate with internal teams, vendors, and agencies, and ensure flawless execution of events. Experience working with enterprise B2B clients or in the F&B sector is a strong plus, as it demonstrates familiarity with client engagement, lead generation, and brand-building in relevant markets. Strong verbal and written communication, capable of presenting ideas confidently, delivering elevator pitches, and engaging effectively with clients, partners, and event attendees.

WHO WE ARE Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries —with many more coming onboard each day. Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce. JOB OVERVIEW Are you a data-driven marketer with a passion for outbound campaigns and enterprise growth ? At Sapaad , we’re on a mission to revolutionize the F&B industry with our cloud-based POS and restaurant management platform. We’re looking for a dynamic Outbound Marketing Specialist to generate high-quality enterprise leads and fuel our growth across India. Why join Sapaad? ✅ Represent a product with proven market traction and global reach ✅ Work alongside industry veterans and world-class innovators ✅ Drive enterprise engagement through targeted, data-driven campaigns ✅ Collaborate with sales teams to convert leads into strategic opportunities ✅ Accelerate your career in a fast-scaling tech company This isn’t just another marketing role—it’s your chance to shape enterprise engagement strategies , generate real pipeline impact, and grow with a company redefining F&B technology. WHAT YOU'LL DO Data & Targeting: Extract and manage outbound data using tools like Apollo and LinkedIn Sales Navigator to identify high-potential enterprise accounts. 1:1 Campaigns: Execute personalized outreach via Woodpecker and AI-driven tools like Clay to engage decision-makers. Bulk Campaigns: Manage large-scale email campaigns through platforms like Mailchimp while maintaining high deliverability and engagement. Collateral Creation: Develop sales decks, cold email templates, and case studies to support outbound campaigns. Account-Based Engagement: Run targeted sequences for enterprise F&B accounts, ensuring timely follow-ups and nurturing opportunities. YOU'RE A STRONG FIT IF YOU HAVE 2–4 years of experience in outbound marketing, sales development, or SDR campaigns . Hands-on knowledge of outbound automation tools and lead-generation platforms. Strong written communication skills with an ability to craft compelling messaging. Prior exposure to enterprise/B2B SaaS marketing , ideally within F&B or related sectors.

WHO WE ARE Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries with many more coming onboard each day. Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolvingintroducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce. JOB OVERVIEW Are you a creative marketer with a flair for events and brand activations At Sapaad, were on a mission to revolutionize the F&B industry with our powerful cloud-based POS and restaurant management platform. As we expand our footprint, were looking for a dynamic Event & Field Marketing Specialist to bring our brand to life through impactful events and experiences. Why join Sapaad ? Represent a product with proven market traction and global reach ? Work alongside industry veterans and world-class innovators ? Drive brand presence through high-impact events and activations ? Collaborate with sales teams to fuel enterprise growth ? Accelerate your career in a fast-scaling tech company This isnt just another marketing role. Its your chance to shape how the world experiences our brand , create memorable engagements, and grow with a company thats redefining whats possible in F&B tech. WHAT YOU&aposLL DO Pre-Event Planning & Promotion: Manage all preparations before events, including handling registrations, designing and coordinating creatives, and generating excitement through social media and other promotional channels. On-Ground Event Management: Represent Sapaad at events by managing the booth setup, ensuring collaterals are in place, delivering compelling elevator pitches, and engaging with attendees to maximize footfall and brand visibility. Post-Event Engagement: Execute follow-up campaigns to nurture leads, maintain relationships, and convert event interactions into tangible business opportunities. Event Data Management: Build and maintain a comprehensive database of events, contacts, and key interactions to track engagement and optimize future activities. Vendor & Agency Coordination: Work closely with vendors and agencies to ensure seamless logistics, timely delivery of materials, and smooth execution of all event-related operations. YOU&aposRE A STRONG FIT IF YOU HAVE 24 years of proven experience in event or field marketing , with hands-on involvement in planning, executing, and managing events or on-ground activations. Exceptional ability to manage multiple tasks and timelines simultaneously, coordinate with internal teams, vendors, and agencies, and ensure flawless execution of events. Experience working with enterprise B2B clients or in the F&B sector is a strong plus, as it demonstrates familiarity with client engagement, lead generation, and brand-building in relevant markets. Strong verbal and written communication, capable of presenting ideas confidently, delivering elevator pitches, and engaging effectively with clients, partners, and event attendees. Show more Show less

WHO WE ARE Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries —with many more coming onboard each day. Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce. JOB OVERVIEW Are you a creative marketer with a knack for partnerships, influencer campaigns, and digital events? At Sapaad, we’re on a mission to revolutionize the F&B industry with our cloud-based POS and restaurant management platform. As we grow, we’re looking for a dynamic Partnerships, Influencer & Webinar Marketing Specialist to build our brand through strategic collaborations, influencer tie-ups, and engaging webinars and podcasts. Why join Sapaad? ✅ Represent a product with proven market traction and global reach ✅ Work alongside industry veterans and world-class innovators ✅ Drive brand visibility through high-impact partnerships and campaigns ✅ Collaborate with sales and marketing teams to generate leads and fuel growth ✅ Accelerate your career in a fast-scaling tech company This isn’t just another marketing role. It’s your chance to shape how the world experiences our brand, create meaningful collaborations, and grow with a company that’s redefining what’s possible in F&B tech. WHAT YOU'LL DO Influencer & Partnership Management: Manage influencer collaborations and execute campaigns that generate measurable ROI. Affiliate Marketing Programs: Lead affiliate programs to drive inbound leads and track campaign performance. Webinars & Podcasts: Organize and promote webinars and podcasts targeting F&B enterprises, ensuring high engagement. Institutional Tie-Ups: Build partnerships with hotel and restaurant management institutes for curriculum integrations, events, and co-branded initiatives. Brand Visibility: Explore media, associations, and hospitality networks to strengthen brand presence and thought leadership. YOU'RE A STRONG FIT IF YOU HAVE 3–5 years of experience in partnerships, influencer marketing, or affiliate marketing. Experience in F&B/Hospitality tech or SaaS is a plus. Hands-on experience managing webinars, virtual events, and digital campaigns. Strong relationship-building and networking skills. Excellent verbal and written communication, capable of pitching ideas, engaging partners, and driving results.

WHO WE ARE Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries —with many more coming onboard each day. Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce. JOB OVERVIEW Are you a technically skilled problem solver with a passion for supporting enterprise clients? At Sapaad, we’re on a mission to revolutionize the F&B industry with our cloud-based POS and restaurant management platform. We're looking for a proactive Tier 2 Application Support Engineer to provide multi-channel support for our suite of SaaS applications and partner integrations, ensuring our global clients enjoy seamless experiences with our products. Why join Sapaad? ✅ Work with a product trusted by clients around the world ✅ Collaborate with industry veterans and a world-class Client Experience team ✅ Solve complex technical challenges across SaaS applications, Internet applications, and database technologies ✅ Engage directly with enterprise clients to ensure success, satisfaction, and smooth operations ✅ Take ownership of troubleshooting, research, and problem-solving across multi-channel support requests ✅ Accelerate your career in a fast-growing, innovative tech company This isn’t just another support role. It’s your chance to make a real impact on client success, strengthen our SaaS platform’s reliability, and grow with a company redefining what’s possible in F&B tech. WHAT YOU'LL DO Act as the primary point of contact for the Tier 1 Support team, coordinating with Tier 3 to resolve Tier 2 issues efficiently. Manage the Tier 2 support desk for our global clients, providing timely and effective solutions. Maintain deep knowledge of Sapaad’s suite of products, including third-party integrations, and become an internal expert on troubleshooting and resolving technical issues. Provide technical expertise for key software modules, configurations, and investigations. Create, maintain, and update documentation around troubleshooting best practices, operational processes, and technical guidelines. Suggest methods to improve operational efficiency and product performance. Resolve issues through diligent research, reproduction, and problem-solving. Escalate and follow up on high-priority tickets with Application Development and specific module teams. Monitor application logs proactively 24x7 to identify and address potential issues. Prepare and distribute daily and weekly reports, providing updates on tasks, alerts, and escalations. Maintain and implement standard escalation procedures, including notification matrices and escalation standards. Analyze alerts from infrastructure and application monitoring tools, work with teams to minimize errors, and fine-tune configurations for optimal performance. YOU'RE A STRONG FIT IF YOU HAVE Bachelor’s degree with 0–1 year of experience in product or application support Excellent communication skills Proactive and able to use your own initiative Strong attention to detail Self-motivated and driven to achieve results Able to perform effectively during peak workloads and under pressure Flexible and adaptable to changing priorities

WHO WE ARE Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries —with many more coming onboard each day. Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce. We are now excited to bring Sapaad to the Indian restaurant industry , helping restaurants streamline operations, delight customers, and scale their business with confidence . JOB OVERVIEW We’re looking for a Customer Solutions Engineer to serve as the bridge between our customers and our products. This role is perfect for fresh graduates or early-career professionals (0–2 years of experience) who are eager to learn, grow, and gain hands-on skills in customer success within a fast-paced SaaS environment. In this full-time role , you’ll combine technical knowledge with strong interpersonal skills to help customers maximize the value of Sapaad . You’ll support users through email, phone, live chat, or in-person interactions , while also acting as a product ambassador , educating and guiding customers to use our software confidently. If you enjoy working at the intersection of technology and customer success , love solving problems, and want to make a tangible impact in a product-driven company , this is the role for you. Why join Sapaad: ✅ Work on a global SaaS product trusted by thousands of restaurants ✅ Engage directly with customers to drive success and satisfaction ✅ Collaborate with a fast-paced, innovative team of developers and designers ✅ Gain exposure to deployments, onboarding, and customer training ✅ Grow your career in a dynamic, product-driven environment WHAT YOU'LL DO Develop a deep understanding of Sapaad’s software products Engage with users through phone, email, or chat to resolve issues efficiently Take full ownership of customer tickets and ensure timely resolution, collaborating with engineering when needed Be the voice of the customer inside the organization — report issues and provide insights on root causes Deliver professional, clear, and user-friendly communication Conduct customer training sessions, webinars, and onboarding programs Assist with deployments remotely and on-site as needed Provide exceptional support that turns satisfied users into brand ambassadors YOU'RE A STRONG FIT IF YOU HAVE Excellent English communication skills (written and verbal), plus proficiency in at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.) Strong interpersonal and people skills — you’ll often be the first point of contact for customers Patience, empathy, and tenacity in resolving customer challenges A strong sense of ownership and accountability Passion for technology, problem-solving, and delivering great user experiences

WHO WE ARE Sapaad (sapaad.com) is a global SaaS (Software As A Service) product company focused on crafting world class-software experiences. Its flagship product, Sapaad POS and Restaurant Management System, has thousands of users world-wide. With a team of passionate developers and designers across the globe, Sapaad grows, innovates, and develops products that revolutionise the industry. Sapaad’s key stakeholders and investors are technology veterans with years of experience in the web, mobility and e-commerce world. THE OPPORTUNITY Are you detail-oriented, curious, and eager to kickstart your career in technology? At Sapaad, we’re on a mission to redefine the F&B experience through our cloud-based POS and restaurant management platform. We’re looking for Junior QA Engineers (6-Month Contract, Full-time) to join our global team. This is a contractual position , ideal for fresh graduates or early-career professionals (0–2 years of experience) who want to learn, grow, and develop real-world skills in a dynamic SaaS work environment. Why join Sapaad? ✅ Gain hands-on experience in software testing and automation ✅ Work on a global SaaS product trusted by thousands of businesses worldwide ✅ Learn directly from experienced QA leads and engineers ✅ Develop practical skills that accelerate your tech career ✅ Be part of an innovative, fast-growing company transforming the F&B industry This isn’t just another job—it’s your chance to work on live products , contribute to real releases, and grow your expertise in a supportive, world-class environment. WHAT YOU'LL DO Understand Sapaad’s products, ecosystem, and roadmap to test effectively Build structured test cases, test plans, and automation scripts Identify, report, and track defects, bugs, and usability issues Collaborate with developers to replicate and resolve defects Perform usability, performance, and load testing Certify builds as production-ready and help ensure high-quality releases Stay up to date with QA tools, testing strategies, and industry best practices ROLE REQUIREMENTS 0–2 years of experience in software testing or related fields Interest in web application testing (prior exposure is a plus, not required) Strong analytical and problem-solving skills High attention to detail and a commitment to quality Good communication and teamwork skills A self-motivated, proactive attitude , eager to learn and grow

WHO WE ARE Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries with many more coming onboard each day. Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolvingintroducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce. JOB OVERVIEW Are you passionate about technology and love helping customers succeed At Sapaad , were a global leader in all-in-one unified commerce platforms , delivering world-class software solutions. Our flagship product, Sapaad , has served thousands of restaurants worldwide over the past decade and continues to grow rapidly. Were looking for Customer Solutions Engineers / Deployment Officers dynamic, creative individuals who thrive in a fast-paced, product-driven environment and are passionate about web and mobile technologies. This role combines technical expertise, customer engagement, and product advocacy to deliver world-class solutions and support. Why join Sapaad ? Work on a global SaaS product trusted by thousands of restaurants ? Lead deployments, onboarding, and customer training ? Engage directly with customers to drive satisfaction and success ? Collaborate with a fast-paced, innovative team of developers, designers, and product experts ? Grow your career in a dynamic, product-focused environment WHAT YOULL DO Product & Customer Expertise Develop a deep understanding of Sapaads software products and services Act as the primary point of contact for customers in your city, building trust-based relationships Understand each clients business requirements and configure their Sapaad account accordingly Deployment & Training Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.) Conduct training sessions for restaurant staffcashiers, managers, and F&B managers Share best practices to help restaurants maximize the value of Sapaad Support & Troubleshooting Provide remote and on-site support , ensuring high availability for your portfolio of customers Take ownership of user issues , track tickets, collaborate with engineering, and report on root causes Escalate critical issues promptly while coordinating with internal teams for resolution Customer Engagement & Advocacy Communicate with users in clear, friendly, and professional language (verbal and written) Proactively engage with clients to anticipate needs and offer solutions Delight customers and turn them into brand ambassadors for Sapaad YOURE A STRONG FIT IF YOU HAVE 02 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks) Excellent communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.) Ability to train and educate end users across different roles Strong problem-solving skills , independent thinking, and ability to work under pressure Highly available and willing to travel locally within the assigned metro city for client visits Passion for technology, customer success, and delivering great user experiences Show more Show less

WHO WE ARE Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries with many more coming onboard each day. Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolvingintroducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce. We are now excited to bring Sapaad to the Indian restaurant industry , helping restaurants streamline operations, delight customers, and scale their business with confidence . JOB OVERVIEW Were looking for a Customer Solutions Engineer to serve as the bridge between our customers and our products. This role is perfect for fresh graduates or early-career professionals (02 years of experience) who are eager to learn, grow, and gain hands-on skills in customer success within a fast-paced SaaS environment. In this full-time role , youll combine technical knowledge with strong interpersonal skills to help customers maximize the value of Sapaad . Youll support users through email, phone, live chat, or in-person interactions , while also acting as a product ambassador , educating and guiding customers to use our software confidently. If you enjoy working at the intersection of technology and customer success , love solving problems, and want to make a tangible impact in a product-driven company , this is the role for you. Why join Sapaad: ? Work on a global SaaS product trusted by thousands of restaurants ? Engage directly with customers to drive success and satisfaction ? Collaborate with a fast-paced, innovative team of developers and designers ? Gain exposure to deployments, onboarding, and customer training ? Grow your career in a dynamic, product-driven environment WHAT YOU&aposLL DO Develop a deep understanding of Sapaads software products Engage with users through phone, email, or chat to resolve issues efficiently Take full ownership of customer tickets and ensure timely resolution, collaborating with engineering when needed Be the voice of the customer inside the organization report issues and provide insights on root causes Deliver professional, clear, and user-friendly communication Conduct customer training sessions, webinars, and onboarding programs Assist with deployments remotely and on-site as needed Provide exceptional support that turns satisfied users into brand ambassadors YOU&aposRE A STRONG FIT IF YOU HAVE Excellent English communication skills (written and verbal), plus proficiency in at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.) Strong interpersonal and people skills youll often be the first point of contact for customers Patience, empathy, and tenacity in resolving customer challenges A strong sense of ownership and accountability Passion for technology, problem-solving, and delivering great user experiences Show more Show less