We are seeking a highly skilled and experienced ServiceNow Developer with 4-6 years of relevant experience, specializing in Employee Workflows, particularly within HR Service Delivery (HRSD). As a senior technical team member, you will play a crucial role in configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and integrations, with a strong focus on HRSD modules like Onboarding, Offboarding, HR Services, Employee Center Portal, and Assignment Rules.
Roles and Responsibilities:
- Participate in ServiceNow Development projects as a senior technical team member, focusing on configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and/or integrations, with a strong emphasis on HRSD modules.
- Document configurations, reports, and development work thoroughly.
- Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering processes.
- Assist customers with executing testing scenarios and plans.
- Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations.
- Engage in timely and effective written and verbal communications with customers and teammates.
- Collaborate with and support your teammates.
- Demonstrate expert understanding of technical consultant methodologies and principles.
- Maintain a keen understanding of the products we implement and our customer’s business.
- Maintain the skills required to configure and/or develop advanced ServiceNow features (e.g., Portal, Integrations, AI Search, etc.).
- Maintain certifications, knowledge of new features with each release, and commit to continuous learning.
- Attend and participate in design workshops and design activities to help ensure requirements are technically sound.
- Participate in story grooming and pointing sessions, ensuring a clear understanding of requirements and point stories.
- Participate in stand-ups and sprint retrospectives, providing solution guidance to the project team.
- Lead Code Promotion activities.
- Write well-designed, testable, efficient code.
- Participate in peer review testing and provide test steps used during peer review.
- Participate in sprint retrospectives by delivering well-prepared solution demonstrations.
- Participate in cutover planning and develop and implement cutover plans for solution components contained in ServiceNow update sets.
- Lead Knowledge Transfer sessions with customers.
- Support Project Managers by documenting Risks, Actions, Issues, and Key Decisions in the RAID log.
- Participate in pre-sales activities as needed.
- Mentor Associate Technical Consultants and Technical Consultants.
- Deliver excellence, be agile, and stay flexible.
Requirements
Qualifications & Skills
- 4-6 years of hands-on experience in ServiceNow development projects.
- At least 3+ years of experience in ServiceNow HR Service Delivery (HRSD).
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
- Strong knowledge of HR Case Management, Employee Center Pro/Portal, and Lifecycle Events.
- Proven experience with ServiceNow Studio, Scoped Applications, and Update Sets.
- ServiceNow CSA and CIS- HR Certifications.
- Knowledge of technical components such as LDAP, SAML/SSO, REST and SOAP API integrations that make use of these technologies.
- Strong understanding of JavaScript, Glide API, and ServiceNow scripting (server-side and client-side).
- Familiarity with ServiceNow data model, ACLs, UI policies, and Flow Designer.
- Experience working with Agile methodologies and tools like Jira, ServiceNow Agile 2.0.
- Deep knowledge and expertise in key areas of the ServiceNow platform.
- B.Tech in Computer Science or a related field.
- Ideally, experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
- Soft Skills: Exceptional Communication, Collaboration, Intellectual Curiosity & Proactivity ,Strategic Thinking, Mentorship, Resilience & Adaptability
Signs You May Be a Great Fit
- Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation.
- Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility.
- Growth: Access professional development opportunities, and mentorship from experienced peers.
- Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.
