Senior ServiceNow Developer & Administrator

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

We are looking for an experienced Senior ServiceNow Developer and Administrator to join our ServiceNow platform team at Nielsen. In this role, you will work closely with business and IT stakeholders to understand requirements and design, configure, develop, implement, maintain and optimize Nielsen's ServiceNow platform and related modules. If you have solid ServiceNow development and administration experience in the ITSM, SPM, HR, VR, ITAM, ITOM modules, scripting skills, and a passion for implementing best practices, we want to hear from you!

Responsibilities

• Collaboration: Collaborate with cross-functional teams including Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation, gather business requirements and translate them into technical designs and process workflows in ServiceNow
• Implementation: Design, build and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices
• Integration: Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency
• Support: Troubleshoot, triage and resolve incidents, problems, requests, changes, events logged in ServiceNow across all ServiceNow modules and custom applications related to functionality, performance, integrations, etc. providing timely support and guidance to stakeholders
• Reporting: Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs and other metrics
• System Administration: Perform system administration tasks - manage users, access controls, implement upgrades, maintain data integrity.
• Maintenance: Manage and drive ServiceNow upgrades by creating and executing the upgrade plan, including testing, defect tracking and resolution by coordinating with stakeholders
• Agile Release Management: Managing team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.,
• Documentation: Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures and runbooks
• Training and Mentoring: Provide training and guidance to junior team members on ServiceNow development best practices
• Continuously identify opportunities for process and system optimization, implement automation where possible

• Bachelor's degree in Computer Science, Information Systems or related field
• Min 5+ years of hands-on ServiceNow development and administration experience
• Certified System Administrator and Certified Application Developer certifications
• Excellent knowledge of ServiceNow modules - SPM, HR, SecOps/VR, ITAM, ITOM, ITSM, etc.
• Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON
• Excellent troubleshooting and analytical skills
• Strong written and verbal communication skills with the ability to translate technical concepts to non-technical stakeholders and ability to interact with global teams
• Collaborative mindset with the ability to work effectively in a team environment, as well as independently with minimal supervision
• Ability to adapt to changing priorities and business needs in a fast-paced, dynamic environment
• Fluency in reading and speaking English

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