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Nielsen Sports
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Senior ServiceNow Developer & Administrator

Senior ServiceNow Developer & Administrator

Nielsen Sports

3 - 7 years

5 - 9 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

computer science automation defect tracking javascript html json scrum agile methodology release management system administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview:

We are looking for an experienced Senior ServiceNow Developer and Administrator to join our ServiceNow platform team at Nielsen. In this role, you will work closely with business and IT stakeholders to understand requirements and design, configure, develop, implement, maintain and optimize Nielsens ServiceNow platform and related modules. If you have solid ServiceNow development and administration experience in the ITSM, SPM, HR, VR, ITAM, ITOM modules, scripting skills, and a passion for implementing best practices, we want to hear from you!

Collaboration: Collaborate with cross-functional teams including Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation, gather business requirements and translate them into technical designs and process workflows in ServiceNow
Implementation: Design, build and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices
Integration: Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency
Support: Troubleshoot, triage and resolve incidents, problems, requests, changes, events logged in ServiceNow across all ServiceNow modules and custom applications related to functionality, performance, integrations, etc. providing timely support and guidance to stakeholders
Reporting: Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs and other metrics
System Administration: Perform system administration tasks - manage users, access controls, implement upgrades, maintain data integrity.
Maintenance: Manage and drive ServiceNow upgrades by creating and executing the upgrade plan, including testing, defect tracking and resolution by coordinating with stakeholders
Agile Release Management: Managing team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.,
Documentation: Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures and runbooks
Training and Mentoring: Provide training and guidance to junior team members on ServiceNow development best practices
Continuously identify opportunities for process and system optimization, implement automation where possible

Qualifications

Bachelors degree in Computer Science, Information Systems or related field
4+ years of hands-on ServiceNow development and administration experience
Certifi

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Nielsen Sports

Market Research / Sports Analytics

Chicago

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Senior ServiceNow Developer & Administrator