Senior Sales Specialist

Enjoy a career, packaged with care, whilst helping protect food, people and the planet

Key Responsibilities

Account Management & Sales Growth

• Manage, retain, and grow revenue across assigned FMCG and Pharma accounts.
• Develop strong relationships with brand owners, procurement teams, packaging development, and converter partners.
• Act as the primary customer interface, driving end-to-end engagement from inquiry to quotation, sampling, order closure, and delivery.
• Create account plans to maximize share of business and achieve sales, volume, and profitability targets.
  

Cross-Functional Collaboration

• Work closely with internal teams (Technical, Production, Supply Chain, Quality) to ensure specifications are met and deliveries are on time.
• Coordinate on product customizations, trials, and approvals to support customer requirements.
  

Business Development & Market Insights

• Identify upsell and cross-sell opportunities within existing accounts.
• Prospect and acquire new customers in the FMCG and Pharma segments.
• Track competitor activity, pricing trends, and emerging technologies in the PS Labels space.
  

Customer Service & Issue Resolution

• Ensure smooth handling of customer complaints, quality issues, and escalations.
• Support technical discussions, on-site visits, and customer audits when required.
• Maintain timely documentation, reports, forecasts, and dashboards for business review.
  

Commercials and Collections

• Ensure timely billing and collections as per agreed payment terms.
• Work within defined pricing frameworks to protect margins and profitability.
  

Skills Required

• Good Communication & Analytical skills
• Should have the ability to develop strategies to drive key elements of sales and profitable growth.
• High on Interpersonal Skills to deal with people - internal and external.
• Professional with fair and balanced approach to resolve issues with the right perspective.
• Operates with Highest levels of integrity & ethics.
  

Role Specific Competencies

• Technical Knowledge of Packaging or allied products in a B2B environment.
• Excellent Communication skills both written & spoken
• High achievement drive & commitment for excellence
• Inter-personal relationship builder & Team Working
• Good Listener
• Quick & Responsive