Posted:13 hours ago|
Platform:
Work from Office
Full Time
Navi Mumbai
Lead and manage contact centre operations at the partner location. Oversee various call centre functions, including but not limited to agent performance, centre performance, and taking appropriate action against non-performance
Initiate amendments to the contract as necessary to adapt to evolving business requirements.
Respond promptly to customer inquiries, providing detailed information about products, services, and processes to build confidence and trust
Collaborate closely with the sales team to support their goals and contribute to achieving revenue targets
Identify key prospects and allocate them to regional heads based on zones using Salesforce (SFDC).
Ensure vendors comply with the code of conduct as per the contract terms. Address and resolve vendor grievances effectively and in a timely manner. Review and approve vendor invoices to ensure timely payments
Maintain up-to-date customer interactions and related data in the Customer Relationship Management (CRM) system
Serve as a product expert, demonstrating in-depth knowledge of the companys offerings and their ability to solve customer problems
Graduation in any stream with 8 to 10 years of sales experience in education domain.
Tata Classedge
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