Senior Renewal Account Analyst

Key Responsibilities:

• Renewal Management
• Own the renewal cycle from initiation to completion, ensuring timely and accurate processing of all contract renewals
• Coordinate with customers/partners and internal teams to gather necessary information and approvals prior to contract expiration dates
• Maintain up-to-date information in Salesforce to track contract status and renewal progress
• Document all interactions, negotiations, and outcomes in accordance with company policies and procedures
• Up-sell & Cross-sell Opportunities
• Independently or Collaborate with the Sales to identify opportunities for additional products and services
• Present recommendations to customers on potential upgrades, add-ons, or related services to drive incremental revenue
• Evaluate annual rate increase (CPI) by analysing market conditions and company profitability goals
• Develop strategies to communicate and justify any price adjustments to customers
• Customer Success and Growth Strategy
• Review historical pricing, usage, and performance data to accurately determine current profitability and forecast future margins
• Identify trends, potential risks, and opportunities to optimize the renewal cycle and improve overall revenue retention
• Develop a deep understanding of customer needs and align them with product capabilities and value propositions
• Act as a customer advocate, providing insights to product and engineering teams for feature enhancements
• Cross-functional Collaboration
• Partner with Finance to ensure invoices and contract terms align with forecasts and revenue targets
• Work closely with Legal and Compliance teams to ensure all contractual documents adhere to company policies and relevant regulations
• Customer Relationship Management
• Build and maintain strong relationships with customers, acting as a trusted advisor for their ongoing needs
• Resolve any renewal-related customer concerns, proactively escalating issues when necessary
• Develop scalable customer engagement models to accelerate adoption and satisfaction
• Process Improvement
• Continuously refine and improve renewal processes, templates, and workflows to enhance efficiency and customer satisfaction
• Track and report key performance metrics (Advance quote preparation, On-time renewal rate, churn rate, up-sell/cross-sell revenue)
  

What We're Looking For:

• 8-12 years of experience in B2B SaaS customer success & account management
• Proven track record of driving customer retention, adoption, and expansion
• Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers
• Experience with Salesforce CPQ, Oracle Fusion, SAP
• Strong executive communication, negotiation, and presentation skills