Senior Renewal Account Analyst

As a Renewal Manager, you will be responsible for managing the entire renewal cycle, ensuring contracts are processed accurately and on time. This includes coordinating with customers, partners, and internal teams to gather necessary information and approvals before contract expiration dates. You will also maintain up-to-date information in Salesforce to track contract status and renewal progress, while documenting all interactions and outcomes in accordance with company policies. In addition, you will independently or collaboratively identify opportunities for up-selling and cross-selling additional products and services. By evaluating market conditions and company profitability goals, you will develop strategies to communicate and justify any price adjustments to customers. Your role will also involve reviewing historical data to accurately determine current profitability, forecast future margins, and optimize the renewal cycle for improved revenue retention. Furthermore, you will partner with various internal teams such as Finance, Legal, and Compliance to ensure alignment with forecasts, revenue targets, and adherence to company policies and regulations. Building and maintaining strong relationships with customers is crucial, as you will act as a trusted advisor for their ongoing needs. By resolving any customer concerns and proactively escalating issues when necessary, you will contribute to scalable customer engagement models that drive adoption and satisfaction. Your experience in B2B SaaS customer success and account management, along with a proven track record of driving customer retention, adoption, and expansion, will be valuable in this role. The ability to engage senior executives, lead strategic business reviews, and influence key decision-makers is essential. Proficiency in Salesforce CPQ, Oracle Fusion, SAP, and strong executive communication, negotiation, and presentation skills are also desired qualities for this position.,