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Senior Quality Analyst/ International Banking//Voice process//BPO

2 - 7 years

5 - 7 Lacs

Bengaluru Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Quality Analyst Quality Audit QC Tools Pareto Analysis Quality Evaluator Voice Process QA Capa Call Monitoring RCA Call Quality Quality Monitoring Six Sigma Green Belt Call Audit Feedback Quality Analysis Call Calibration Fishbone Quality Tools CSAT Six Sigma Quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore & Gurgaon International Banking Voice Process Must be working as Quality Analyst for minimum 1 Year on papers Must have Experience in BFSI Must be Excellent in 7QC Tools CTC UPTO 7.5LPA based on Last CTC Cabs in Odd Hours Looking for Immediate Joiners only PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. Good in QC Tools • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

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