Senior Project Manager - BPO

About the Role

The role involves establishing and leading a global PMO function across multiple regions, ensuring consistent frameworks, tools, and governance practices.

Responsibilities

• Establish and lead a global PMO function across multiple regions, ensuring consistent frameworks, tools, and governance practices.
• Drive enterprise-wide project portfolio planning, prioritization, and execution aligned with strategic goals.
• Oversee large-scale client implementations, site transitions, rebadging, migrations, and business continuity programs.
• Collaborate with executive leadership, sales, operations, IT, HR, and finance to ensure timely and cost-effective delivery.
• Lead the design and rollout of PMO methodologies including Agile, Waterfall, and hybrid models.
• Monitor program risks, timelines, budgets, and KPIs, ensuring timely escalations and corrective actions.
• Manage and mentor regional PMO leaders and project managers, driving a high-performance culture.
• Oversee reporting and executive dashboards on portfolio health, delivery status, and resource capacity.
• Support commercial teams with solution design, RFP responses, and due diligence for prospective clients.
• Lead the change management efforts for process transformations, digital enablement, and organizational change.

Qualifications

• Bachelor’s degree in Business, Engineering, Technology, or related field
• MBA or Master's in a related discipline (preferred)
• PMP, PgMP, or PRINCE2 certification (preferred)
• Agile or Scrum certification (preferred)
• 15+ years of project/program management experience, with at least 8 years in a senior PMO or leadership capacity
• Strong BPO industry background with experience managing global delivery programs
• Proven experience in client transitions, global ramp-ups, rebadging, and new site setup
• Demonstrated ability to lead cross-functional teams in matrixed environments
• Experience in cost optimization, capacity planning, and client-facing project governance

Required Skills

• Strong financial acumen with budgeting, forecasting, and ROI tracking expertise
• Excellent stakeholder management and executive communication skills
• Ability to operate in fast-paced, deadline-driven, and client-sensitive settings
• Strong people leadership and team development capabilities across geographies
• Strong executive presence and communication skills
• Strategic mindset with a focus on business value delivery
• Ability to lead in matrixed, multicultural environments
• High emotional intelligence, adaptability, and stakeholder management expertise
• Track record of mentoring and building high-performing PMO teams

Preferred Skill

• Experience with digital transformation initiatives
• Knowledge of industry best practices in project management