Senior Project Manager - BPO

Role Overview: As the leader of the global PMO function, your role involves establishing and leading a consistent framework, tools, and governance practices across multiple regions. You will drive enterprise-wide project portfolio planning, prioritization, and execution aligned with strategic goals. Additionally, overseeing large-scale client implementations, site transitions, rebadging, migrations, and business continuity programs will be part of your responsibilities. Key Responsibilities: - Collaborate with executive leadership, sales, operations, IT, HR, and finance to ensure timely and cost-effective delivery - Lead the design and rollout of PMO methodologies including Agile, Waterfall, and hybrid models - Monitor program risks, timelines, budgets, and KPIs, ensuring timely escalations and corrective actions - Manage and mentor regional PMO leaders and project managers to drive a high-performance culture - Oversee reporting and executive dashboards on portfolio health, delivery status, and resource capacity - Support commercial teams with solution design, RFP responses, and due diligence for prospective clients - Lead change management efforts for process transformations, digital enablement, and organizational change Qualifications Required: - Bachelor's degree in Business, Engineering, Technology, or related field - MBA or Master's in a related discipline preferred - Certifications such as PMP, PgMP, PRINCE2, Agile, or Scrum advantageous - 15+ years of project/program management experience, with minimum 8 years in senior PMO or leadership capacity - Strong background in the BPO industry with experience managing global delivery programs - Proven experience in client transitions, global ramp-ups, rebadging, and new site setup - Ability to lead cross-functional teams in matrixed environments - Experience in cost optimization, capacity planning, and client-facing project governance - Strong financial acumen with budgeting, forecasting, and ROI tracking expertise - Excellent stakeholder management and executive communication skills - People leadership and team development capabilities across geographies - Strategic mindset with a focus on business value delivery - Ability to operate in fast-paced, deadline-driven, and client-sensitive settings - High emotional intelligence, adaptability, and stakeholder management expertise - Track record of mentoring and building high-performing PMO teams Additional Company Details: The company values experience with digital transformation initiatives and knowledge of industry best practices in project management.,