Senior Product Manager - CRM Products

Senior Product Manager - CRM Platform

Key Responsibilities:

Product Strategy & Vision

• Define and evolve the long-term vision and roadmap for the Contacts experience, aligning with customer needs and company objectives.
• Develop and communicate a clear strategy for scaling the Contacts infrastructure and capabilities as our customer base grows.

Execution & Delivery

• Lead end-to-end product development, including discovery, requirements definition, prioritization, and launch.
• Drive architectural improvements to enhance reliability, scalability, and performance of Contacts-related systems.
• Partner closely with engineering and design to deliver modern, intuitive experiences across web and mobile.
• User-Centric Problem Solving: Deeply understand customer workflows, pain points, and opportunities for automation and simplification.
• Identify and prioritize improvements that increase adoption, retention, and customer satisfaction.

Cross-Functional Leadership

• Collaborate across multiple teams—including other product managers, engineering squads, designers, QA, and go-to-market teams—to deliver cohesive solutions.
• Serve as the primary point of contact for your product area, ensuring transparency and alignment across stakeholders.
• Measurement & Continuous Improvement: Define success metrics and track performance against objectives.
• Gather feedback, analyze data, and iterate on solutions to maximize business and customer outcomes.
• Keep leadership informed with clear, concise updates on progress, risks, and strategic decisions.

What You Bring

• 8+ years of experience

   in professional roles, with 

  6+ years in Product Management

   in SaaS, CRM, or related platforms.
• Proven success managing complex, high-scale product areas involving backend systems and user-facing interfaces.
• Strong technical literacy and experience working with engineering teams on architecture and performance improvements.
• Ability to thrive in a fast-paced environment with multiple competing priorities.
• Excellent communication and stakeholder management skills.
• A passion for solving customer problems and delivering elegant, intuitive solutions.