Senior Product Manager, Merchant Onboarding
We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Role Purpose
We are seeking an energetic, ambitious, and self-driven Senior Product Manager with a deep understanding of Merchant Onboarding. The ideal candidate should have a proven track record of developing roadmaps, driving outcomes and successfully launching products from the ground up (0-to-1) in the merchant onboarding, KYC, Compliance, risk domain.
Responsibilities
- Product Strategy & Vision: Define and communicate the vision for KYC and Onboarding products, aligning them with business goals and customer needs.
- Roadmap Development: Create and manage the roadmap for KYC and Onboarding products, prioritizing features based on impact, feasibility, and business value.
- Stakeholder Engagement: Work with internal teams (Marketing, Sales, Customer Success, Engineering) and external customers to gather feedback, identify requirements, and prioritize features.
- User Experience: Partner with UX/UI teams to design intuitive, process efficient, compliant, and user-friendly onboarding, ensuring seamless navigation and data interpretation.
- Data Quality & Integrity: Collaborate with data engineering teams to ensure data accuracy, reliability, and security across all products.
- Data Modeling & Metrics: Define key metrics and data models to measure product performance, user engagement, and operational efficiency.
- Analytics & Insights: Analyze user interaction with dashboards and data tools, gathering insights to improve the user experience and drive adoption.
- Project Management: Lead cross-functional teams through the product development lifecycle, from ideation and design to development, launch, and ongoing maintenance.
- Documentation & Training: Develop documentation, user guides, and training materials to support internal and external users in understanding and using the dashboards effectively.
- Innovation: Identify opportunities using AI to increase the onboarding efficiency and new segment to invest.
What Matters In This Role
- 5 to 8 years in product management in Merchant Onboarding, KYC, Compliance, Risk management space
- Is able to adapt to a fast paced environment and change with our growing business
- Ability to analyse trends, performance, and internal feedback to inform product recommendations
- Manage the product roadmap and communicate its plan to stakeholders.
- Leverage AI to solve merchant problems and drive business out comes
- Bachelor's degree along with an MBA (preferred).
Location: Noida
What We Value In Our People
- You take the shot: You Decide Fast and You Deliver Right
- You are the CEO of what you do: you show ownership and make things happen
- You own tomorrow: by building solutions for the merchants and doing the right thing
- You sign your work like an artist: You seek to learn and take pride in the work you do