Bring your expertise to JPMorgan Chase. As part of AML/KYC Controls Platform, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Senior Product Associate in AML/KYC Controls Platforms, you will be responsible for supporting the analysis, design, and implementation of business processes and systems. You will work closely with stakeholders to understand their needs and translate them into functional requirements. You will assist in identifying opportunities for improvement and help in the development of solutions that enhance business performance

Job responsibilities

Handle daily support tickets, focusing on resolving technical questions and challenges encountered by end users.
Collaborate with stakeholders to gather and document business requirements, ensuring a clear understanding of their needs and objectives.
Analyze data to identify trends, patterns, and insights that can inform business decisions.
Assist in the evaluation and redesign of business processes to improve efficiency and effectiveness.
Create and maintain detailed documentation including business requirements, process flows, and user guides.
Support the testing and validation of new system features and enhancements to ensure they meet business requirements and function as intended.
Communicate effectively with stakeholders at all levels, providing updates on project status and addressing any concerns or issues.
Assist in project management activities, including scheduling, resource allocation, and progress tracking.
Write complex SQL queries to extract, manipulate, and analyze data from relational databases.

Required qualifications, capabilities, and skills

Graduate/Post-Graduate degree or equivalent 5+ years professional experience
Highly proficient in Microsoft Office suite of products.
Demonstrated leadership in applying analytics to efficiently and pragmatically solve business problems through structured problem-solving approaches.
Strong analytical, technical and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.
- well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize projects across cross-functional groups.
Strong communication and interpersonal skills, ability to interact with individuals across departments / functions and with senior-level individuals.
Experience with business analysis tools and software (e.g., JIRA, Confluence, Tableau).
Possesses a general understanding of quality control and assurance testing, with the ability to support a variety of quality programs.
Capable of guiding others through system functionalities, providing clear instruction and support to ensure effective use of the tool.
Exhibits enhanced communication skills, capable of interacting with employees at all levels, creating user guides, test scripts, and presentations, and engaging with management.

Preferred qualifications, capabilities, and skills

General understanding of various technology stacks (e.g., cloud platforms like AWS)
Familiarity with testing methodologies and tools.
General JIRA knowledge

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Senior Product Associate