Senior Operations Manager (Pharmacy Retail Chain)

Position:

Location:

Reporting To:

Role Purpose

We are seeking an experienced operations leader from the pharmacy retail / healthcare / organized retail

Key Responsibilities

• Customer Experience & Store Operations

• Reduce customer waiting time

   by implementing efficient workflows (Rx drop-off, picking, checking, billing, handover).
• Set up 

  queue management systems, express counters, and order triage practices

  .
• Train and mentor store teams to deliver 

  fast, accurate, and empathetic service

  .

• Inventory & Supply Chain

• Implement BIN location systems, FEFO stock management, and cycle counts

  .
• Ensure 

  inventory accuracy ≥98%

   by fixing gaps in receiving, putaway, and stock reconciliation.
• Minimize 

  expiry losses, pilferage, and stock-outs

   through robust controls.
• Oversee vendor negotiations and supplier relationships to maintain 

  OTIF (On-Time In-Full) deliveries

  .

• People Management

• Lead, train, and motivate 50+ staff

   including pharmacists, pickers, cashiers, and advisors.
• Develop 

  SOPs, KPIs, and daily performance huddles

  .
• Identify skill gaps and conduct structured training in 

  Rx reading, customer counseling, and inventory handling

  .

• Process Excellence & Technology

• Deploy barcode scanning, POS/pharmacy software optimization, and token systems

  .
• Ensure compliance with 

  pharmacy regulations, licensing, and audits

  .
• Drive 

  digital adoption

   (SMS notifications, customer records, e-billing, loyalty programs).
• Continuously refine SOPs through 

  Kaizen/Lean practices

  .

• Performance Management

• Own critical KPIs:

• Average customer wait time (<10 min)
• Inventory accuracy (>98%)
• Picking lead time (<6 min)
• Expiry write-off reduction month-on-month
• Staff productivity per bill handled
• Build 

  dashboards and MIS

   for management review.

Required Skills & Abilities

• Strong background in 

  pharmacy retail operations / organized retail supply chain

  .
• Proven record of 

  turnaround management

   and 

  process standardization

  .
• Deep knowledge of 

  inventory control, batch/expiry management, and Rx compliance

  .
• Hands-on expertise in 

  POS systems, barcode/RFID, ERP modules, and retail analytics

  .
• Strong 

  leadership, people management, and training skills

  .
• Analytical thinker with ability to 

  design SOPs, KPIs, and governance frameworks

  .
• Excellent communication (English & Hindi/local language), negotiation, and stakeholder management.

Qualifications

• Bachelor’s/Master’s degree in 

  Pharmacy, Healthcare Management, or Operations/Business

  .

• 10+ years

   in pharmacy retail / healthcare supply chain, with 

  at least 3–5 years in senior operations leadership

  .
• Certifications in 

  Lean Six Sigma / Retail Operations

   preferred.

What We Offer

• Opportunity to 

  lead and transform

   one of the fastest-growing retail pharmacy networks.
• Ownership of 

  end-to-end operations

   with direct impact on business growth.
• Competitive salary, performance-based incentives, and career growth.