Senior Operations Manager

Job Description – Senior Operations Manager   Position Title: Senior Operations Manager Department: Operations Reporting To: Director – Operations / Managing Director Location: CAIT EduSys Pvt. Ltd. Head Office + Field/Site Visits Employment Type: Full-time     Role Purpose   The Senior Operations Manager will lead and oversee the entire operations function of CAIT, ensuring efficient deployment and management of blue-collar manpower across sites. The role demands operational excellence, people management, process compliance, and continuous improvement to ensure high-quality service delivery to clients and stakeholders.     Key Responsibilities   📌 Manpower Management   ·      Plan, allocate, and manage blue-collar workforce deployment across multiple sites. ·      Ensure optimum utilization of manpower resources while minimizing idle time. ·      Monitor attendance, discipline, and productivity of the deployed workforce.   📌 Site Operations Management   ·      Oversee smooth day-to-day operations at client/project sites. ·      Ensure compliance with client requirements, timelines, and quality standards. ·      Regularly visit sites to review execution, resolve operational challenges, and maintain service excellence.   📌 Team Leadership & Coordination   ·      Lead a team of site supervisors, coordinators, and field executives. ·      Track daily reporting and performance of site teams. ·      Mentor and develop team members for higher efficiency and accountability.   📌 Process & Compliance   ·      Ensure adherence to statutory, legal, and client compliance (PF, ESIC, labor laws, safety norms, etc.). ·      Maintain accurate records of manpower deployment, attendance, and wage sheets.   ·      Drive implementation of company’s SOPs and operational policies.   📌 Client & Stakeholder Management   ·      Act as the first point of escalation for client concerns at operational level. ·      Ensure proactive communication and resolution of issues. ·      Build and maintain strong client relationships through quality service delivery.   📌 Reporting & Analysis   ·      Maintain MIS reports on manpower deployment, site performance, and operational efficiency. ·      Submit periodic operational updates and analysis to senior management. ·      Highlight challenges, risks, and opportunities for improvement.   📌 Continuous Improvement   ·      Identify gaps in workforce planning, site management, and reporting systems. ·      Suggest and implement process improvements for cost control, efficiency, and scalability.     Key Requirements   ✅ Education & Experience   ·      Graduate / Postgraduate in Management, Operations, or related field. ·      8–12 years of experience in operations management, preferably in manpower services, facilities management, skill development, or allied industries. ·      Proven experience in handling large-scale workforce deployment and multi-site operations.   ✅ Skills & Competencies   ·      Strong leadership and people management skills. ·      Excellent planning, organizational, and problem-solving abilities. ·      Proficiency in MS Excel, MIS reporting, and operational tracking tools. ·      Sound understanding of labor laws, compliance, and statutory requirements. ·      Strong communication and negotiation skills. ·      Ability to work under pressure and handle operational emergencies.