Senior Operation Manager

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About the Role

Senior Operation Manager

Key Responsibilities

🚚 Transporter On boarding & Management

• Identify, on board, and manage reliable transport partners
• Negotiate SLAs, freight rates, and ensure compliance
• Maintain performance records and resolve transporter issues

📦 Dispatch & Logistics Oversight

• Supervise all dispatch activities across B2C and B2B channels
• Ensure timely and error-free order fulfilment
• Coordinate with warehouse, packaging, and logistics teams
• Monitor dispatch flow and address operational bottlenecks

👥 Operations Team Leadership

• Lead, manage, and motivate the full operations team
• Allocate responsibilities and ensure task completion within timelines
• Conduct team performance reviews and support skill development
• Plan workforce requirements and support hiring as needed

📞 Customer & Internal Coordination

• Ensure timely updates to internal departments and customers
• Handle escalations and provide effective solutions
• Use CRM tools to manage service quality and responsiveness

🚀 Last-Mile Delivery Improvement

• Monitor last-mile delivery performance and minimize delays
• Drive improvements in delivery success rate and customer satisfaction
• Coordinate with delivery partners and service providers

📊 Reporting & MIS

• Maintain daily/weekly/monthly dispatch and logistics reports
• Provide insights to management on operational efficiency and cost control
• Drive digital adoption and system-based operations tracking

Qualifications

• Bachelor’s Degree in Supply Chain / Business / Operations Management (MBA preferred)
• 5–10 years of experience in operations, logistics, or dispatch management
• Prior experience in

  team handling

  and

  B2C/B2B logistics

  preferred
• Strong coordination, communication, and analytical skills
• Hands-on experience with ERP/Dispatch/CRM tools

What We Offer

• Competitive salary
• Ownership of key operational verticals in a fast-growing agrochemical company
• Collaborative, team-driven work culture
• Career growth opportunities in operations and supply chain leadership