About VOIS
VO
IS
(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, VO
IS
has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone
About VOIS India
In 2009, VO
IS
started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO
IS
India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Role purpose: Define/align Operational excellence for production related activities. Track them and lead by example to achieve defined KPI’s and their SLA’s
Roles And Responsibilities
- Responsible for Incident (unexpected events disrupting IT services) and defects (issues with products or services) within an organization. This role involves proactive monitoring, prompt response to incidents, efficient tracking and resolution of defects, and ensuring minimal business disruption. The manager will also analyze trends, identify root causes, and implement preventative measures.
- 7/24 Operational Support Incident Management Process.
- Leading IT related customer incidents resolution processes
- End to end reporting responsibility about IT Customer & System Incidents and Service Requests.
- Attending and taking necessary actions for Internal and external audits for SOX, ISO and other audit types.
- Maintenance and new development responsibility on IT Incident Dashboards/ Automations and servers.
- Plan change implementation coor-dination with developers across all environments and analyze risk/impact of the production changes.
- Support application upgrade and migration – Point of Contact.
- Analyze Incidents/Defects.
- Support problem management as applicable.
- Application health &monitoring – Monitor/track and raise flag then drive and close.
- Manage DevOps KPIs.
Core Competencies, Knowledge And Experience
- Good Telecom background/Knowledge.
- Expertise in E2E application maintenance.
- Working knowledge of Agile Methods (e.g., SAFe, Scrum, DevOps).
Must Have Technical/professional Qualifications
- Good C1/D1 functional knowledge.
- Working knowledge of DevOps and Scrum.
VOIS Equal Opportunity Employer Commitment
India
VO
IS
is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the
Top 10 Best Workplaces for Millennials, Equity, and Inclusion
,
Top 50 Best Workplaces for Women
,
Top 25 Best Workplaces in IT & IT-BPM
and
10th Overall Best Workplaces in India
by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!
