Senior Manager - Technology

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

• Job Title: – Senior Manager Technology

• Location: Remote

• Function/Department: Technology

Job Summary:

Our ideal candidates should be familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.

To build high-quality, innovative, and fully performing software that complies with coding standards and technical design

Required Skills:

• Proven experience in implementing contact center solutions. Experience in any one contact center application (Genesys, Five9, Cisco, Avaya, Aws Connect, Twilio etc)
• Strong troubleshooting skills. Applicant must be able to determine the causes of complex problems
• Strong proficiency in Python programming.
• Experience with Generative AI (GenAI) development and integration.
• Knowledge of TensorFlow, Keras, PyTorch, or Scikit-learn for developing machine learning models.
• Familiarity with SQL and NoSQL databases, such as PostgreSQL, MySQL, MongoDB, or Redis.
• Experience with cloud platforms like AWS, Azure, or Google Cloud
• Expertise in database design, technical documentation
• Excellent problem-solving and analytical skills.
• Strong leadership and team management abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Knowledge of software development best practices and methodologies.
• Knowledge of DevOps practices and tools like Docker, Kubernetes, Jenkins, and Git.

Roles and Responsibilities:

• Lead the implementation of contact center solutions, ensuring seamless integration and optimal performance.
• Develop and integrate Generative AI (GenAI) technologies to enhance our product offerings.
• Write, review, and maintain code modules, ensuring high-quality and efficient code.
• Collaborate with cross-functional teams to define project requirements, scope, and deliverables.
• Manage and mentor a team of developers, providing guidance and support to achieve project goals.
• Stay updated with the latest industry trends and technologies to drive innovation within the team.
• Ensure compliance with best practices in software development, security, and data privacy.
• Execute full software development life cycle (SDLC)
• Troubleshoot and resolve technical issues in a timely manner.

Qualifications:

• Information Technology, or a related field.
• Minimum of 12+ years of experience in technology management or a similar role.
• Demonstrated experience in managing technology projects from inception to completion.

⚠️ Disclaimer: