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Senior Manager OTC | Collections
At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future?Create your next opportunity and join us as OTC Collections Manager at our Order to Cash department, Gurgaon, India. By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable, and sustainable world. As a globally diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities.We are committed to helping our customers win and creating greater value for all our stakeholders in everything that we do.
How you will do it?
- Operations Management
- Responsible for overseeing collections activities for North America and Canada customers
- Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them
- Accountable to drive results to enhance business performance
- Resource forecasting basis volume projection and availability of current resources
- Drive internal audits and propose improvements relevant to Cash and Collection value stream
- Manage risks and controls; promote a culture of transparency
- Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize
productivity
- Establish contacts/relationship with key stakeholders and have regular connect to resolve complex
operational issues
- Support continuous improvement, including processes, systems, targeted to improve cash & collection
efficiencies
- Review team performance on parameters of quality of notes, # of conversation follow-ups, call quality,
account penetration, timely cash application, un-applied & un-identified cash
- Drive cash calls on regular intervals towards closure of all open issues
- Drive past due reduction and reduce DSO to help business meet their goals
- Be proactive and encourage innovate ideas to improve service deliverables, based on improved
performance/efficiency and with an understanding of risk
- People Management
- Responsible for team performance
- Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively
- Develop, and train team members to ensure a positive, open, and flexible work environment
- Manage and motivate team members to have a better rate of retention
Should guide and coach team members to help them achieve their short-term and long-term goals
- Ensure all published reports are correct and errorless
- Develop a specific management culture for shared services aiming efficient service delivery
- Conduct regular team meetings, share cash and collection goals, and provide feedback on teams’
performance.
- Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback
- End-to-End Process Improvements
- Ensure adherence to internal and external guidelines as well as to a standardized process landscape
- Contribute ideas and actions towards the continuous improvement of processes within area of influence
- Initiate and support process improvement initiatives and related projects
- Relationship Management
- Respond stakeholders on a timely manner
- Maintain a positive cross functional relationship with other teams of OTC
- Should be a part of the extended leadership team of PBU CFO
