Senior Manager – IT Vendor Governance

JOB TITLE Senior Manager – IT Vendor Governance DEPARTMENT IT LOCATION HO SUB-DEPARTMENT IT Governance and PMO TYPE OF POSITION Full-time REORTS TO Head-IT Governance and PMO ROLE PURPOSE & OBJECTIVE The role plays a critical role in vendor governance through establishing, implementing, and maintaining a robust vendor governance framework for IT vendors, ensuring optimal performance, compliance, and value delivery through structured oversight of Service Level Agreements (SLAs), vendor scorecards, and key performance indicators (KPIs). This role is expected to drive continuous improvement, risk mitigation, and strategic alignment with business objectives by fostering strong vendor relationships and rigorous performance management. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Develop and implement a comprehensive vendor governance strategy, including creation of vendor scorecards and performance dashboards. Define, negotiate, and monitor SLAs and KPIs for all IT vendors, ensuring measurable and actionable performance metrics. Oversee management and enforcement of penalties and incentives as per contractual agreements. Analyze vendor performance data to identify trends, issues, and areas for improvement, recommending corrective actions as necessary. Lead the planning and execution of regular steering committee meetings with vendors and key stakeholders, ensuring transparent communication and timely decision-making. Customer Build and nurture strategic relationships with key IT vendors and internal stakeholders to ensure alignment with business goals. Act as the primary point of contact for business units regarding IT vendor performance, issue resolution, and escalations. Facilitate cross-functional collaboration between IT, procurement, legal, risk, and business teams to ensure effective vendor governance. Internal Process Develop, document, and maintain vendor management policies, procedures, and governance frameworks. Ensure all vendor engagements comply with regulatory, statutory, and internal risk and compliance requirements. Maintain a central repository of vendor contracts, SLAs, scorecards, and performance reports. Drive continuous improvement initiatives to enhance the effectiveness of the vendor governance program. Monitor and report on vendor risks, ensuring timely mitigation and escalation as required. Learning & Performance Providing leadership, direction, and strategy to the team. Motivate team to work together in the most efficient manner. Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self. Ensure adherence to training man-days/ mandatory training programs for self. Key Performance Indicators Vendor onboarding time Vendor lifecycle completion rate Vendor Performance Scorecard ratings Cost savings achieved through negotiation and process improvement Vendor compliance and contract adherence rates Strength and effectiveness of vendor relationships Vendor satisfaction levels MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Master’s degree is a plus. Experience 9-15 years of proven experience in vendor management, procurement, or a similar role. Certifications CPSM, PMP are a plus Functional Skills Deep understanding of IT contracts, SLAs, KPIs, and vendor risk management. Analytical and problem-solving abilities Proficiency in data analysis and reporting. Familiarity with contract management principles and procurement tools. Excellent organizational skills and attention to detail. Ability to work collaboratively with cross-functional teams and manage multiple priorities Show more Show less