Senior Manager

Job Description

LOOKING FOR HIGH OWNERSHIP CANDIDATES FOR MIDDLE MANAGEMENT ROLE About our company : Happy Food Technologies is a F&B service provider to corporate and hotels. F&B services include catering, tuck shop and hotel kitchen management. Company has tie-up with reputed companies in Bangalore. Location: Bengaluru (Company has clients and operations across the city) Reports To: AGM Operations Experience: 8-10 years in food services, hospitality, or operations management Role Overview: Senior Manager - Operations will oversee operations for a region or cluster of sites including kitchens, corporate clients, and last-mile delivery. They will be responsible for team management, process execution, vendor coordination, and ensuring food safety and customer satisfaction. Key Responsibilities: Supervise daily functioning of assigned kitchens and food production sites Ensure timely food preparation, packaging, and dispatch as per client SLAs Manage site managers and kitchen staff; ensure adherence to SOPs Conduct regular audits on hygiene, quality, and compliance Optimize costs through smart procurement, scheduling, and resource allocation Track and resolve operational escalations, client complaints, and delivery delays Generate reports on meal counts, wastage, delivery metrics, etc. Liaise with sales and account managers to plan for scale or custom client needs Qualifications: Graduate in Hospitality / Operations / Supply Chain; Experience in managing multi-site operations in food service or catering companies Hands-on with logistics, staff scheduling, and vendor coordination Strong organizational, problem-solving, and leadership skills