Job
Description
LOOKING FOR HIGH OWNERSHIP CANDIDATES FOR SENIOR MANAGEMENT ROLE About our company : Happy Food Technologies is a F&B service provider to corporate and hotels. F&B services include catering, tuck shop and hotel kitchen management. Company has tie-up with reputed companies in Bangalore. Location: Bengaluru (Company has clients and operations across the city) Reports To: Founder's Office Experience: 15+ years in food services, hospitality, or operations management Role Overview: General Manager – Operations will play a key role in managing and scaling company's end-to-end food service operations. The role involves oversight of multiple kitchens and sites, ensuring timely service, maintaining quality and hygiene standards, and driving operational efficiencies. The AGM will act as the execution backbone of the operations team and serve as a bridge between field operations and leadership. Key Responsibilities: Lead day-to-day operations across central and satellite kitchens, client sites, and delivery hubs Implement and monitor SOPs for production, hygiene, dispatch, and client servicing Manage and guide regional teams, including Senior Managers and Site Managers Track key metrics: cost per meal, on-time delivery, food wastage, manpower efficiency Liaise with supply chain, quality control, HR, and customer service teams to ensure smooth coordination Ensure adherence to food safety standards and compliance with regulatory norms (e.g., FSSAI) Support the Founder's Office with periodic reports, insights, and on-ground feedback Lead operational readiness for onboarding new clients, kitchen launches, and expansion projects Coach and mentor mid-level management to build leadership pipeline within operations Qualifications: Bachelor's degree in Hotel Management, Food Tech, Business Proven experience in managing multi-location food service or hospitality operations Strong analytical mindset with familiarity in using tech-enabled dashboards and logistics systems Ability to lead large field teams, resolve escalations, and execute under pressure Excellent communication, leadership, and cross-functional collaboration skills
