Senior Manager

Qualifications

Proven experience in leading organizational change management for enterprise-level transformations

Bachelors or Masters degree in highly related field or equivalent experience in organizational transformation or change management

Significant experience with organizational change management frameworks, methodologies, and best practices

Excellent people leadership skills and proven experience in leading others

Project management experience with good attention to detail, organizational skills, and experience managing multiple high visibility projects

Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights

Experience in identifying and mitigating program-level risks

Ability to think strategically as well as deploy detailed tactical, results-driven implementation plans

Ability to work collaboratively in a team environment and manage multiple priorities

Proficiency in technology implementations and tools

Ability to manage multiple projects simultaneously, build effective relationships with stakeholders and partners, and consult with leaders across an enterprise

Responsibilities

The senior manager or Assistant Vice President of Organizational Change Management (OCM) will have responsibility to lead Change Management teams for client facing work

This lead will shape the change management strategy, and be responsible for successful adoption across client portfolios of new processes, tools and behaviors

This role will set the OCM strategy, be responsible for interfacing with executives and key business partners, deploying best in class engagement, communications, training, readiness and adoption measurement approaches

This role will closely partner with transformation executives, business leaders, technology partners and program management to ensure the successful adoption of EXL solutions

Directing and leading program-wide and executive, community of practice and change champion engagement activities both internal and external

Ensuring implementation of the latest in OCM best practices, tools and stakeholder engagement inside and outside of EXL

Managing the success of OCM efforts, data reporting, and integration of other EXL solutions and business unit specific OCM efforts

Direct leader for a team of OCM analysts who are leading OCM efforts

Fostering a culture of ongoing feedback, recognition, and employee development

Enabling a culture of empowerment while ensuring close coordination across the complex organizational structures

Foreseeing and managing risks and issues for internal and external OCM implementations

Ensures successful support and adoption of product launches across the full lifecycle initiatives

Organizational change management elements include: human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities and tie-in to culture changes

Excellent consultation, communication, and organizational change management strategy competencies as well as demonstrate project management skills, with a focus on business impact and solving complex problems