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EXL
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Senior Manager

Senior Manager

EXL

12 - 15 years

20 - 25 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

insurance innovation six sigma black belt presentation skills business development transformation business planning process management operations lean written communication service delivery project execution slas communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

EXL Services.com ( I ) Pvt. Ltd. is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey

Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting
Support in development of process improvement and innovation strategy for client business
Planning and execution of projects; managing process improvement program for client engagement(s)
Act as business interface for client transformation teams, EXL transformation, technology and operations teams
Build relationships with key business leaders and other stakeholders to drive improvements
Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
Support business development; support in RFP, RFI responses from quality perspective
Active participation in client visits, showcasing transformation case-studies
Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program

Candidate Profile

Minimum 12-15 years of total work experience of relevant in BPO / ITES industry in US P&C Insurance domain
Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)
Must have mentored at least 5 7 GB / BB projects
Must be a Lean Six Sigma Black Belt trained / certified.
Minimum 1 year in current role / assignment
Insurance domain knowledge preferred
Excellent education pedigree
1. Graduate degree is a must, degree in a quantitative discipline is preferable (Engineering, Statistics etc.)
2. MBA preferred but not essential
Exposure to multiple client environments
Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders
Evidence of problem-solving analytical mindset and comfort with business ambiguity
Excellent oral communication and presentation skills
Superior written communication skills

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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EXL

Business Process Management / Analytics

New York

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Senior Manager