Job
Description
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities This position requires a comprehensive skill set to effectively manage supplier risk profiles and financial governance across the growing application and infrastructure landscape. Key areas of focus include security, data protection, SLAs, financials, and ongoing supplier stability, as well as project financial management and analysis. The Sr. Manager is responsible for developing, maintaining, and disseminating supplier data and analytics, including key performance indicators, risk scorecards, and operational metrics to senior leadership and key business partners. Additionally, they oversee project financials, support Project Managers with forecasting, AFE creation, and financial reporting, while driving continuous improvement in processes and governance to ensure suppliers adhere to United’s operational standards. The ideal candidate will be detail-oriented, adept at multitasking, and demonstrate exceptional analytical, problem-solving, negotiation, and decision-making abilities. Strong communication skills and industry knowledge are essential for effectively managing supplier relationships, executing timely remediation plans, and supporting the overall financial health and risk management of United’s Digital Technology initiatives. Leads an offshore team contributing to the management of 500+ Digital Technology vendors, ensuring proactive management of vendor risk. Guides the team in prioritizing performance oversight of high impact vendors to meet United’s standards across the portfolio. Lead process improvement initiatives to automate vendor assessments to quickly produce recommended actions and develop a scorecard for senior leadership review and decision-making. Influence and escalate within a matrixed organization to drive decisions. Oversee the team that creates AFE (Authorization For Expenditure)/BCJ (Business Case Justification)/LOJ(Letter of Justification) – key component to secure project unding for the ACE/AO/CC (Airport Operations, Customer Strategy & Innovation) Portfolio. Oversee the creation of a 5 year CAPEX plan for ACE/AO/CC projects. Provide monthly financial review and forecasting of both Project’s CAPEX and OPEX, reporting on Hardware, software, and labor spending reporting and analysis. Manage escalations on new projects (initiatives), PO’s, and project resource management. Provides consultation/direction to application owners, regarding vendor management inquiries. Advise and persuade suppliers, stakeholders, and senior management about supplier risks and risk management strategies. Holds vendors accountable to contract terms and performance and ensures adherence to process framework and governance. Manage contracts to ensure contracts are comprehensive, enforceable, and meet contract risk management provisions. This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. Qualifications Qualifications - External Required Bachelor’s degree in information technology, Business Administration, Accounting or related field. 12+ years of related experience 10+ years’ experience working in vendor management and Operational Excellence 10+ years project/program financial management 10+ years of IT and business / industry work experience 10+ years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Proven experience in risk and issue management Strong analytical, problem-solving, and communication skills In-depth knowledge of risk financial project management Ability to build trust, maintain confidentiality, and communicate effectively at all levels Excellent relationship management and negotiation skills, particularly with technology suppliers Experience leading teams in an offshore model Preferred Expert proficiency in MS Excel and PowerPoint Understanding of financial statements and their relationship to projects Familiarity with accounting and financial systems (e.g., Oracle EPM, Oracle Analytics) Proficiency in developing dashboards using tools like Power BI, Spotfire, or Tableau Experience in vendor management tools and project management software (e.g., Clarity)
