Senior Manager

Role & responsibilities

• Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance.
• Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement.
• Conduct call listening, team coaching, and triangulation calls to enhance service quality.
• Manage sales pipeline and drive ROI, ensuring alignment with business objectives.
• Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations.
• Conduct weekly cadence meetings with internal and external stakeholders.
• Ensure partner engagement & management for business growth.
• Define and track daily, weekly, and monthly targets for the team.
• Own P&L responsibility for the program, ensuring profitability and efficiency.
• Continuously enhance processes and strategies for improved sales performance

Preferred candidate profile

• Industry Experience: Proven track record in sales management, telesales, or contact centre leadership in the computer hardware industry.
• Minimum 15+ years of experience where 7+ years of experience into BPO industry and has managed b2b inside sales process
• Leadership & Motivation: Ability to train, inspire, and drive Inside Sales teams to achieve targets.
• Customer Service Excellence: Strong focus on client satisfaction and relationship management.
• Organizational & Analytical Skills: Ability to delegate tasks, track sales goals, and optimize workflows.
• Communication: Fluent in English & Hindi, with excellent interpersonal skills.
• Technical Knowledge: Solid understanding of Laptop/Desktop products & solutions.

Preferred Qualifications:

• Any Graduate Degree.
• Experience in Contact Centre for Inbound/Outbound/Chat -Sales process.
• Proficiency in CRM tools & sales automation platforms

If anyone is interested, Please share your resume on below contact details;

Email id:- kumar.himanshu@denave.com

Best Regards,

Himanshu Kumar