Senior Manager - Data Governance & Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description

The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and driving value through data. With continuous changes in the regulatory environment and data innovation, CoDO plays a key role in supporting GCS’ sustainable growth balanced with controls and risk management.

How will you make an impact in this role?

As the Senior Manager of the Commercial Data Risk Management team, you will be responsible for working with the American Express Enterprise Data Office, GCS Control Management, business teams, technology teams, and product/platform teams to execute the Enterprise Data Governance and Risk Management policies and standards for the GCS business, ensuring the integrity and confidentiality of our data assets. In this role, you will collaborate with stakeholders across the organization to implement robust data management frameworks, manage and monitor data usability and confidentiality risks, and comply with regulatory requirements on behalf of GCS. We’re looking for someone who enjoys a fast-paced environment, operates cross-functionally (both with business and technology stakeholders), and maintains a positive attitude and sense of humor in the face of challenges. The Key job responsibilities will include but not limited to:

• Identify potential data risks across systems, processes, and third parties.
• Conduct risk assessments to evaluate data usability and data confidentiality risks.
• Develop and implement data risk controls aligned with internal policies, regulatory requirements and industry’s best practices.
• Collaborate with GCS Control Management, Technology, Business Process Owners, and product Owners to embed controls in data-related processes.
• Support the adoption and execution of enterprise data risk management frameworks and standards.
• Monitor risk indicators and control effectiveness using metrics and dashboards.
• Provide regular risk updates, analysis, and recommendations to GCS Leadership and Enterprise Data Office.
• Support investigation, root cause analysis and corrective action plans of data incidents or breaches.
• Promote data risk awareness across Business Unit.
• Collaborate across other CoDO Data Governance and Quality teams to ensure cohesive programs and scalable solutions for the business

Minimum Qualifications

• 5+ years of direct work experience in risk management, data governance or a similar role within financial services or banking industry.
• Proven track record of understanding business challenges and strategies and connecting those to data risk.
• Project management experience, with partners across a diverse, global set of business and technology teams.
• Demonstrable experience of driving meaningful improvements in business value through data management.
• Ability to work with white space to craft and implement solutions to tackle sophisticated challenges.
• Strong communication skills, both in terms of preparing and delivering a strategic vision and updating large groups and senior leaders
• Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Working knowledge of GCS data sources and systems, with hands-on experience solving data and process related problems, is a plus
• Must have a positive, collaborative leadership style with risk & compliance first mindset
• 2+ years’ experience as people leader with Strong project management, communication, and interpersonal skills

Compliance Language

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.