Senior Manager - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Functional Description:

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.

The objective of the GCS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

GCS is looking for a Senior Manager of Specialized OR to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across business units, functional areas, and geographies. Reporting into the Director - GCS Control Management COE - India, this Band 35 position will be responsible to effectively carry out Conduct Risk Monitoring and related activities for GCS Customer Facing Colleagues and governance around GCS Inventories

The Senior Manager, Global Commercial Services, Control Management COE will:

• Provide leadership and oversight of large-scale operational risk management programs within the first line (i.e., Third-Party Life Cycle Management (TLM), Business Continuity Management (BCM)
• Serve as the go-to subject matter expert within the BU for these Risk Management programs for TLM Ongoing monitoring and BCM programs
• Responsible for end-to-end management of GCS Business Continuity Plans and Business Impact Analysis in line with AEMP 05
• Ensure GCS is compliant with AEMP10, Regulatory requirements/ changes, Enterprise initiatives and leverage Industry best practices
• Partner with various teams across markets by maintaining a strong focus on Plan Management, testing & implementing a consistent Business Continuity Planning (BCP) and Disaster Recovery (DR) program for the business
• Ensure all activities & guidance provided to BU are aligned with standards set by centralized specialist risk-stripe teams, 2nd line requirement, Project Guardian, etc.
• Comply with policies and programs pertaining to specific risk types, and support with design/ enhancement of BU procedures /standards by providing topic-specific insight
• Develop and maintain a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise
• Support with design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GCS
• Consult on the design and implementation of controls tailored to specialized risk areas, and provide broader input on the area of risk
• Partner with second and third line to establish best practices

Minimum Qualifications:

• 6 to 8 years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Proven track record of designing and implementing enterprise-wide risk management frameworks and methodologies.
• Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
• Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or

Operational Standards

• Experience within financial services industry
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
• Prior experience in Enterprise Risk Management programs is a plus

Preferred Qualifications:

• Bachelor’s degree or equivalent experience in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA) or certifications are advantageous
• Experience in at least one of the following:
• Strong Enterprise Risk Management experience – understanding of financial markets, products, and regulatory requirements impacting risk management
• Proven track record of designing and implementing enterprise-wide, large scale risk management programs, frameworks and methodologies
• Serving as the go-to subject matter expert pertaining to specific operational risk types
• Excellent analytical, communication, and influencing skills with the ability to interact effectively with senior stakeholders
• Demonstrated leadership capabilities, including ability to build and motivate high-performing teams

Leadership Outcomes:

• Set the agenda: Develop the strategy for the India CM COE in partnership with wider CM Organization and leadership.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings.
• Bring others with You: Partner with stakeholders within the CM organization to build and deliver an effective, balanced, and scalable CM COE structure.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.