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AMERICAN EXPRESS
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Senior Manager - Control Management

Senior Manager - Control Management

AMERICAN EXPRESS

5 - 10 years

11 - 16 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

career development manager internal audit operational risk project management analytical operational risk management wellness microsoft financial services risk governance

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Oversee certain execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.

Manage specific issues with KRI limits and risk appetite for GCS to ensure operational risks are managed within agreed thresholds

Assist in the implementation of portions of the operational risk framework to enable effective risk management and decision making in the BU

Help in the development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs

Facilitate the understanding and use of the risk governance framework basics across BUs through regular communication

Aggregate specific reporting areas, approvals/exceptions and support "change-the-function" activities for the BU

Support sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications

4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

Excellent project management, communication, and interpersonal skills

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU

Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Experience with AI: Microsoft Copilot, Chat GPT or other AI background used to expedite metric processes

Preferred Qualifications

Bachelor s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

Experience in at least one of the following:

Translating operational risk strategy and appetite into execution guidelines

Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

Facilitating the implementation of the operational risk governance frameworks

Developing, communicating and ensuring understanding and adherence to operational risk procedures and standards

Experience in the financial services industry

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AMERICAN EXPRESS

Financial Services

New York NY

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Senior Manager - Control Management