Senior Manager - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

·      Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

·      Oversee certain execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. 

·      Manage specific issues with KRI limits and risk appetite for GCS to ensure operational risks are managed within agreed thresholds

·      Assist in the implementation of portions of the operational risk framework to enable effective risk management and decision making in the BU 

·      Help in the development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs

·      Facilitate the understanding and use of the risk governance framework basics across BUs through regular communication 

·      Aggregate specific reporting areas, approvals/exceptions and support "change-the-function" activities for the BU 

·      Support sharing insights, better practices, themes, etc. across the enterprise 

Minimum Qualifications

·      4+ Years’ experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 

·      Excellent project management, communication, and interpersonal skills 

·      Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 

·      Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

·      Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU

·      Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

·       Experience with AI: Microsoft Copilot, Chat GPT or other AI background used to expedite metric processes

Preferred Qualifications

·      Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous 

·      Experience in at least one of the following:  

§  Translating operational risk strategy and appetite into execution guidelines

§  Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds 

§  Facilitating the implementation of the operational risk governance frameworks  

§  Developing, communicating and ensuring understanding and adherence to operational risk procedures and standards  

§  Experience in the financial services industry

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities