Senior Infrastructure Site Reliability Engineer - Windows

ExperExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, Agri finance, insurance, and many more industry segments.

We invest in experienced people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description:

The Senior SRE will be responsible for continued improvement and support of the Windows server environment including Windows 2012, Windows 2016, Windows 2019, and Windows 2022 whilst having knowledge of Virtualization with VMWare and HPE Hardware products. Ansible or BladeLogic experience is also required. You will cover the lifecycle management from deployment to retirement of the environment and ensuring incidents and problems are swiftly dealt with following Service level agreement whilst complying with policies, whilst ensuring the environment is maintained and to standards and industry best practice

You will be a contact point for issues and provide mentorship to the team. It will also provide onsite support for all changes and incidents. The goal of this position is manage the server estate, ensuring supportability of the environment whilst improving the environment and improving. It will also provide infrastructure support for all types of issue. It is expected that there will be an equal focus on both service and security and an awareness of both is important. You will be reporting to an Engineering manager.

Responsibilities:

• Create automation plans
• Manage incident resolution to the server environment to ensure problems are isolated and develop path to remediation
• Support the post-incident and problem process to ensure toot causes are correctly identified and remediated
• Incident / problem management ensuring permanent resolutions are implemented across entire environment
• Provide expert technical input and leadership during the resolution of intractable systems problems.
• Mentor' 3rd party engineers in consideration of the team ensuring they are performing as expected
• Maintain the server environment to a known, standard
• Identifying gaps in monitoring and ensure remediation accordingly
• Develops, and implements new and expanded support services or, performance/tuning recommendations and changes in the workload mix, to meet user requirements and ensure availability of resources
• Identify improvements to processes to reduce technical costs and enhance service
• Ensure that client queries are dealt with by the team in a reliable and efficient manner, thus meeting client expectations.
• Shows a clear understanding of cross platform infrastructure and relationships.
• Undertakes administrative and BAU work on behalf of technical and business teams.
• Perform remediation on HPE hardware, software, and firmware, or make changes to systems management software, to improve performance and eliminate problems.
• Patching and vulnerability Management of the server environment
• Review, maintains, and tests upgrades to the vendor software used for supporting the servers
• Follow ITIL standards and processes
• Will work outside normal hours and be part of an out of hours on-call rotation.

Technical Skills - Core

• Windows – All versions
• Experience working in a large shared environment (Server, Converged, Network, VMware)
• VMware virtualization
• VRealise Suite v*.x
• Scripting and automation technology – At least one off

o Bash

o Python

o Perl

o Ansible

o PowerShell

o VBScript

• HPE Server Hardware (ProLiant range, Synergy/OneView)

Technical Skills – Desirable

• Rapid 7 vulnerability management toolset
• McAfee security products
• SAN Storage and Switches (HDS, Brocade)
• Cloud Technologies (AWS, Azure, Oracle, Google)
• Monitoring tools such as Dynatrace

Skills:

• Knowledge of Agile
• Knowledge of ITIL processes and experience with ticket tracking software, specifically Service Now
• You will have Advanced across
• Excellent English verbal and written communication skills
• vendors, management in both situations
• Implement technology and cost/process improvements
• Desire to look for improvements
• Written and verbal skills
• Ability to innovate
• Work without direction
• Flexibility in working hours (on call, out of hours' delivery)

Qualifications

• 5 years' Experience working in a large Windows environment

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