Senior HR Manager

Job Description – HR Manager

Location: Surat, Gujarat
Industry: Knowledge Process Outsourcing (Accounting for USA Clients)
Position Type: Full-time | On-site(Only Females must apply)

About Us

We are a growing KPO based out of Surat, specializing in providing accounting and finance services to clients in the USA. As we expand, we are looking for a dynamic and people-oriented HR Manager (Female) to join our leadership team and ensure smooth management of recruitment, employee engagement, and organizational development.

Position Overview

The HR Manager will be responsible for managing the end-to-end HR functions including recruitment, employee relations, training & development, performance management, and employee engagement. The ideal candidate should have strong interpersonal and communication skills with proven HR experience in a corporate environment.

Key Responsibilities

• Recruitment & Talent Acquisition
• Manage the hiring process end-to-end, from job postings to onboarding.
• Partner with department heads to understand manpower requirements.
• Build talent pipelines for accounting, finance, and support roles.
• Employee Relations & Query Resolution
• Act as the first point of contact for employee queries and grievances.
• Maintain a positive and supportive workplace environment.
• Implement employee engagement initiatives to boost morale and retention.
• Training & Development
• Identify training needs across the organization.
• Coordinate soft skills, technical, and compliance training programs.
• Support career development and succession planning.
• HR Operations & Compliance
• Maintain employee records, HR policies, and ensure compliance with local labor laws.
• Oversee performance management, appraisals, and feedback processes.
• Drive initiatives for employee well-being and work-life balance.

Qualifications & Skills

• Female candidate with 5–7 years of experience in HR management or a related field.
• MBA/PGDM in HR or related discipline preferred.
• Strong knowledge of recruitment, employee relations, and HR best practices.
• Excellent communication, interpersonal, and soft skills.
• Experience working in a service industry (KPO/BPO/IT/Accounting Outsourcing) preferred.
• Ability to handle multiple responsibilities in a fast-paced environment.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with international clients and a professional team.
• Supportive, growth-oriented workplace culture.
• Exposure to global HR practices in the outsourcing industry.

Job Type: Permanent

Pay: ₹45,000.00 - ₹80,000.00 per month