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For Employers

Senior Executive/AM

Hitech Formulations Private Limited

3 - 7 years

0 Lacs

chandigarh

Posted:1 week ago| Platform: Shine logo

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Skills Required

crm sales order processing order management customer retention sales execution logistics production finance operational efficiency customer satisfaction query resolution renewals sales funnels ms excel vlookup pivot tables dashboards google sheets power bi interpersonal skills crossfunctional coordination operational precision erp systems datadriven reporting repeat orders customer data management activity logs analytical mindset

Work Mode

On-site

Job Type

Full Time

Job Description

As a Sales Operations Manager at our company, your role will involve managing the sales operations function with a focus on cross-functional coordination, operational precision, and proficiency in CRM and ERP systems. You will be responsible for ensuring smooth sales execution, accurate order management, data-driven reporting, and enhancing customer retention through operational excellence. Your key responsibilities will include: - Coordinating end-to-end sales order processing - Ensuring timely order fulfillment by collaborating with logistics, production, and finance teams - Monitoring sales targets and identifying operational bottlenecks - Driving improvements to enhance operational efficiency - Acting as the operational point-of-contact for key customers - Ensuring high customer satisfaction through timely updates and query resolution - Tracking renewals and repeat orders to enhance customer retention KPIs Additionally, you will be expected to: - Maintain and update customer data, sales funnels, and activity logs in the CRM platform (Odoo) - Ensure the accuracy of order and inventory data in the ERP system - Support the sales team with automation, reminders, and reports from the system The ideal candidate for this role should have: - A Bachelor's degree in Business, Commerce, or a related field (MBA preferred) - 3-5 years of experience in sales operations, preferably in FMCG/Pharma/Manufacturing sectors - Proficiency in MS Excel (VLOOKUP, Pivot, Dashboards, etc.) - Familiarity with Google Sheets and Power BI would be advantageous - Hands-on experience with CRM and ERP platforms - Excellent interpersonal skills and an analytical mindset - Ability to work under tight timelines while coordinating with multiple stakeholders This position is based in Chandigarh. To apply, please share your resume at sakshi.mahna@hitechformulations.com.,

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Senior Executive/AM