Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position OverviewWe are seeking a proactive Facilities Executive to provide comprehensive support to the Site Manager in ensuring seamless facility operations and client service delivery. This role requires a detail-oriented professional who can manage multiple operational responsibilities while maintaining high service standards across all facility functions.
Key ResponsibilitiesOperational Support & ManagementProvide critical support to the Site Manager to ensure all operational items are completed within agreed timeframes
Take full operational responsibility for the site during assigned shifts
Conduct regular facility rounds to coordinate with Housekeeping and Maintenance teams, keeping the Manager updated on site status
Prepare daily snag lists in soft copy format and coordinate with Building Management Systems and housekeeping teams for issue resolution
Team Support & CoverageProvide relief support across Facilities & Administration teams including Client Interface Administrator, Facilities Administrator, and Facilities Officer roles as needed
Manage training programs and reporting for support staff including Housekeeping, Dispatch, Pantry, and Cafeteria personnel
Prepare weekly shift and duty rosters for Helpdesk, Front Desk, and Mailroom operations
Monitor daily attendance of vendor employees and housekeeping staff
Quality Assurance & ComplianceAssist with comprehensive site audits and floor walks across the entire client premises
Tabulate site defects identified during audits and establish realistic deadlines for remediation
Ensure strict adherence to Standard Operating Procedures for stationery management, midnight snacks, material movement, and other operational processes
Maintain detailed log books and document follow-up tasks for subsequent shifts, sharing updates with the Facilities Manager each shift
Client Relations & Administrative TasksProcess invoices for payment following proper approval workflow from Client/Facilities Manager before submission to MIS and billing departments
Maintain liaison with client Finance teams for billing coordination
Handle client billing, invoicing, and payment follow-up activities
Arrange consumables and supplies for client and VIP visits, coordinate boardroom bookings for meetings and conferences, and brief reception staff accordingly
Inventory & Resource ManagementMonitor and maintain adequate consumable stock levels on-site, reporting shortfalls to the Site Lead
Track all housekeeping, pantry, and stationery consumables to ensure timely reordering
Maintain accurate billing tracker records
Manage inventory control for all facility-related items
Monitor vending machines and photocopier readings regularly
Service Desk OperationsOversee Front Office functions during assigned shifts, ensuring visitors receive prompt attention
Ensure reception areas are properly maintained with current newspapers and magazines
Provide management guidance to Helpdesk for escalated issues and ensure immediate response to priority calls
Coordinate daily arrangements with facilities helpdesk
Supervise Mailroom processes and provide escalation support as needed
Qualifications
Education & ExperienceBachelor's degree in any discipline required
Minimum 3-4 years of experience in corporate environment
Core CompetenciesProven experience working with multinational corporate organizations
Strong ability to adapt and perform effectively under pressure
Excellent interpersonal skills with demonstrated ability to build rapport quickly
Strong written and verbal communication skills
Proven track record of functioning effectively within team environments
Demonstrated ability to initiate and successfully execute improvement initiatives
Technical SkillsProficiency in inventory management systems
Understanding of building management systems and maintenance scheduling
Experience with billing and invoicing processes
Knowledge of health and safety compliance requirements
This position offers the opportunity to play a crucial role in maintaining exceptional facility operations while developing broad expertise across multiple operational areas. The successful candidate will thrive in a dynamic environment where attention to detail, client service excellence, and operational efficiency are paramount.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
