Senior Customer Success Manager

Role Overview: CultureMonkey, a rapidly growing HR Tech SaaS startup, is seeking a Senior Customer Success Manager who thrives in fast-paced environments and is passionate about redefining employee engagement and company culture. As a self-starter, you will play a crucial role in driving customer success and satisfaction by implementing cohesive strategies and innovative projects. Key Responsibilities: - Craft and implement tailored customer success strategies at critical stages of the customer journey, including upcoming renewals and QBRs/EBRs. - Partner closely with founding members to provide valuable insights that enhance the overall customer process. - Strategically plan and execute new projects to identify opportunities for increased product usage and adoption. - Develop and launch engaging campaigns to educate and nurture customers on the latest product features. - Regularly report on product adoption, usage, and customer health to the leadership team, delivering actionable insights to stakeholders. - Experiment with diverse approaches to maintain a qualified pipeline of renewals. - Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT scores. - Provide operational oversight to ensure targets and KPIs are met. - Educate clients on best practices to achieve product success with CultureMonkey. Qualifications Required: - 5-8 years of overall experience with at least 5 years in a Customer Success role, preferably in SaaS/HR Tech. - Balanced skill set encompassing strategic insight, analytical capability, business acumen, operational efficiency, effective communication, and collaboration skills. - Proficiency in systematic organization and delivering high-quality customer excellence. - Expertise in applying data-oriented methods and demonstrating powerful execution abilities. - Proven experience in stakeholder management, identifying key customers, and collaborating with multiple teams. - Strong knowledge of relevant CS tools and technologies. - Customer-centric mindset with exceptional relationship-building skills. - Proven expertise in front-ending global customers, preferably in the US. Note: Check out Life at CultureMonkey [here](https://www.culturemonkey.io/life-at-culturemonkey/),