14 Process Expertise Jobs

As an International Customer Service Representative at our company, your role is crucial in delivering exceptional support to our global customer base through chat and voice channels. Your responsibilities will include: - Handling inbound and outbound customer contacts from international clients via chat and phone, addressing inquiries, resolving issues, and providing accurate information. - Diagnosing and troubleshooting complex customer problems related to our products/services, escalating issues when necessary, and ensuring timely follow-up. - Maintaining high customer satisfaction scores (CSAT) and adhering to all company policies, procedures, and quality standards. - Accurately document...

As an employee at Hitachi Energy in Mysore, Karnataka, India, in the Quality Management department, you will be part of a diverse and collaborative team. Hitachi Energy is a global technology leader working towards a sustainable energy future for all. **Role Overview:** - Join the Quality Management department at Hitachi Energy in Mysore, Karnataka, India. - Be a part of a diverse and collaborative team working towards a sustainable energy future. **Key Responsibilities:** - Collaborate with team members to ensure high quality standards are maintained. - Implement quality management processes and procedures. - Conduct quality audits and inspections. - Analyze data to identify areas for impro...

Role Overview: CultureMonkey, a rapidly growing HR Tech SaaS startup, is seeking a Senior Customer Success Manager who thrives in fast-paced environments and is passionate about redefining employee engagement and company culture. As a self-starter, you will play a crucial role in driving customer success and satisfaction by implementing cohesive strategies and innovative projects. Key Responsibilities: - Craft and implement tailored customer success strategies at critical stages of the customer journey, including upcoming renewals and QBRs/EBRs. - Partner closely with founding members to provide valuable insights that enhance the overall customer process. - Strategically plan and execute new...

Role Overview: At EY, you will be part of a globally connected powerhouse of diverse teams, where you will have the opportunity to shape your future and career path. As the Global EWO Operations Lead - Assistant Director 1, you will play a crucial role in the management of EY's External Workforce (EWF) by leading the EWO team in Manila to support EY's global External Workforce Management Program, enabled by SAP Fieldglass. Key Responsibilities: - Operate: Assist the EWO Global Lead in monitoring and refining the EWO service delivery model and service catalogue, ensuring compliance with service and operational level agreement targets and escalation protocols. Monitor Manila team workload and ...

As a Senior Analyst in Finance & Systems Accounting within the Global Business Operations (GBO) team, you play a crucial role in providing strategic, financial, and business services to support the day-to-day performance of the business. With a global team of over 2,000 individuals spread across 21 markets, including offices in Bangalore, Budapest, Bogota, and Manila, you will have immense learning opportunities to develop your skills in a diverse and inclusive culture. In this role, your primary responsibilities include: - Performing Delta Refresh on a daily basis - Handling queries through the ticketing tool within defined Turn-Around-Time (TAT) - Analyzing and providing solutions for quer...

About Us: CultureMonkey is shaking up the HR Tech SaaS space. We're a fast-growing, innovative startup focused on building tools that redefine employee engagement and company culture. As we expand our product offerings and explore new business opportunities, we're looking for a self-starter who thrives in high-speed environments and loves solving complex challenges. If you're excited about making a real impact in a startup where your ideas can take shape, this is the place for you! What We're Looking For: We seek a seasoned CS professional who embodies strategic insight, analytical acumen, business savvy, and operational excellence. Our ideal candidate will possess: Experience: 5-8 years of ...

As an Platforms (Energy) Specialist at Accenture, you will have the opportunity to work with exceptional people, cutting-edge technology, and leading companies across industries. You will be part of the Energy practice, where you will blend deep functional and industry knowledge to accelerate companies" reinvention journey, helping them achieve profitability and relevance in the future of oil and gas. Key Responsibilities: - Collaborate with stakeholders to deliver client projects and develop Digital Centers of Excellence to unlock new opportunities and drive efficiencies. - Manage end-to-end delivery of projects for downstream clients in strategic decision-making, project management, digita...

As a Senior Operations Manager at our company in Raipur, you will play a crucial role in leading and managing day-to-day operations in call centre/BPO processes, ensuring operational excellence, and driving business outcomes. Your responsibilities will include: - Leading and managing day-to-day operations across multiple call centre/BPO processes (voice, non-voice, inbound, outbound, back-office). - Driving operational excellence by monitoring KPIs, SLAs, and client deliverables while ensuring high-quality service delivery. - Managing and mentoring Team Leaders, Operations Managers, and large teams of associates to achieve performance goals. - Partnering with clients, stakeholders, and inter...

You have a great opportunity to join as a Digital Solution Consultant in the Upstream Oil & Gas field. With a job code of SS-356732, you are required to have a minimum of 15 years of experience in this domain. The location for this position is Pune. Your role will involve expertise in Exploration, Drilling, and production for on-site/offshore Oil & Gas assets. You should have hands-on experience in planning, scheduling, operations, and maintenance, along with deploying digital technologies. The ideal candidate will hold a MTech/BTech in Petroleum Engineering/Geoscience from IIT/Cat-A colleges, and an MBA will be considered an added advantage. Furthermore, you should possess hands-on experien...

As a Manager II at IN4 level within the US Omni Tech Merchant Operations Team, you will lead a team responsible for supporting Walmart's retail and e-commerce businesses by ensuring high-quality item setup and maintenance. You will play a critical role in driving operational excellence, managing team performance, and ensuring compliance with Walmart's Standard Operating Procedures (SOPs). This role requires a strong focus on quality audits, SOP governance, and cross-functional collaboration to improve the merchant and supplier experience. In this role, you will have the opportunity to contribute to the growth of Walmart's E-Commerce sector, which is a key focus area for the company. With the...

At EY, you are part of a globally connected powerhouse of diverse teams that aim to shape your future with confidence. EY is dedicated to helping you succeed and providing opportunities for your career growth. By joining EY, you contribute to building a better working world. As a Global EWO Operations Lead - Assistant Director 1, you will play a crucial role in managing EY's External Workforce (EWF) through cross-functional partnerships. The External Workforce Office supports the country-based deployments of SAP Fieldglass, involving collaboration between global and local deployment teams. Your responsibilities will include ensuring alignment of the contingent worker program with EY's busine...

As a Digital Finance Transformation Consultant at Accenture, you will have the opportunity to work on challenging projects, collaborate with exceptional colleagues, leverage the latest technologies, and engage with leading companies across various industries. Join our team based in Gurgaon, Mumbai, or Bangalore with 4-8 years of experience in finance and transformation strategies. Accenture Strategy and Consulting is the ideal place for individuals who are driven by outcomes, enjoy developing transformation strategies for global clients, and thrive in an inclusive and collaborative environment. As a member of the Global Network CFO & Enterprise Value team, you will assist CFOs and finance or...

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As a member of our team, you will be responsible for performing Delta Refresh on a daily basis. Handling queries efficiently through our ticketing tool within the specified Turnaround Time (TAT) related to OSWALD and Park & Post will be a key part of your role. Your analytical skills will be put to the test as you analyze and provide solutions for queries regarding Journals, ICO Agreement, etc. Approving Application Access requests and supporting the team with Authorization metrics queries will be crucial tasks. You will also serve as the Single Point of Contact (SPOC) for User Acceptance Testing (UAT) during new releases, ensuring a smooth transition. During month-end processes, you will su...