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Specialist Phone Banking Vendor Management
confidential

5.0 - 9.0 years

Bangalore

On-site

As the Vendor Operations Manager, you will be responsible for overseeing the end-to-end management of third-party vendors executing outbound calling functions such as welcome calling and banking product cross-sell. Your key responsibilities will include: - Providing expertise in contact center operations, dialer, campaign analytics, and commercial/vendor lifecycle management. - Acting as the central liaison for all outsourced contact center vendors, defining SLAs, KPIs, and contractual deliverables, and ensuring vendor performance meets business targets. - Managing and optimizing day-to-day operations across welcome calling and multiple banking product cross-sell programs, ensuring key perfo...

Posted 3 weeks ago

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