Senior Customer Relationship Executive

Here’s a sample Job Description (JD) for a Senior Customer Relationship Executive. You can tailor it based on your industry (e.g., banking, SaaS, retail, healthcare, etc.), but this version works as a general template:

Job Title: Senior Customer Relationship Executive

Department: Customer Service / Client Relations
Location: [Insert Location]
Reports to: Customer Relationship Manager / Head of Customer Success
Type: Full-time

Job Summary:

We are looking for an experienced and customer-centric Senior Customer Relationship Executive to manage key client relationships, ensure customer satisfaction, and drive customer retention and growth. The ideal candidate will be proactive, personable, and able to manage complex customer needs with professionalism and efficiency.

Key Responsibilities:

• Build and maintain strong, long-term relationships with key clients.
• Serve as the lead point of contact for all customer account management matters.
• Address customer queries and concerns promptly and professionally.
• Understand client needs and objectives to offer tailored solutions and maximize satisfaction.
• Coordinate with internal teams (sales, operations, product, support) to ensure timely and successful delivery of services.
• Identify opportunities to grow business with existing clients.
• Track customer satisfaction and feedback using CRM tools and surveys.
• Prepare regular reports on account status and customer satisfaction metrics.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain up-to-date knowledge of company products/services.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 3+ years of experience in customer relationship management or a client-facing role.
• Proven ability to manage multiple client accounts and resolve issues effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot).
• Strong organizational skills and attention to detail.
• Customer-oriented mindset with a proactive approach to service.

Preferred Qualifications:

• Experience in [insert specific industry if needed, e.g., BFSI, SaaS, healthcare].
• Familiarity with customer success metrics and retention strategies.
• Multilingual capabilities (if required for the role).

What We Offer:

• Competitive salary and performance bonuses.
• Professional development and training opportunities.
• Health and wellness benefits.
• A supportive and collaborative work enviroment

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Customer relationship Executive : 5 years (Required)
• Client Interaction : 5 years (Required)
• Customer Handling : 5 years (Required)

Work Location: In person